Application Support Engineer

We are looking for an Application Support Engineer for our growing i4 Insight team in KL! Read on to find out more! 

Role Summary

We are constantly growing, and we are currently looking for a talented Application Support Engineer to join a top qualified and knowledgeable team specializing in improving vessel efficiency.

As part of this role, you will work with technical support representatives, software developers, and managers to identify, troubleshoot, and solve critical production issues in our cloud services and web applications. Additionally, this is a role for a pro-active positive individual always looking for opportunities for process improvement, automation and quality.

Role and Responsibilities

• The Application Support Engineer’s core purpose is to investigate and resolve issues that impact our customers benefiting from our solutions to maximize service availability and performance to requirements. Using structured, documented and repeatable support processes you will investigate data and systems processing issues to identify root causes, fix what you can, identify workarounds and problem manage issues with specialist teams. This is a hands-on technical role.
• Respond to incoming queries, triage, prioritize, troubleshoot and ensure active communications of status to customer and internal teams.
• Use your coding, database, web API, and front-end skills to investigate, reproduce, diagnose, and solve complex production issues anywhere in the technology stack (front end, API and other services, server, database, cloud, or network).
• Use monitoring and logging to proactively identify and resolve production issues before they affect customers.
• Provide interim and full fixes on a timely basis, including building / deploying emergency releases (if development resource not available).
• Assist with configuring and deploying instances of our applications for new customers.
• Understand the flow of code and data between clients, partners, data providers, data pipelines, systems, APIs, and environments to diagnose and fix issues.

Skills and Experience Required

• Degree in Computer Science, Data Science, Mathematics, Maritime / Naval Architecture, or a related subject; MSc in related studies is highly welcomed.
• Minimum 3 years of working experience in a relevant position.
• Experience working on production systems, specifically running in an Azure cloud services environment.
• Ability to deal with analysis and testing of complex workflows in desktop and/or cloud-based applications.
• Excellent communication skills - able to technically communicate and demonstrate defect reports with developers and subject matter experts.
• Experience of CI/CD and code / version control such as Jenkins, GitHub, Bitbucket is mandatory.
• Experience/Knowledge of Python is mandatory.
• Experience/Knowledge of Azure Function Apps is mandatory.

Apply now or email your CV to sharon.chan@lr.org.

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