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Service Delivery Support Administrator

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Date: 21-Jun-2022

Location: BIRMINGHAM, GB, B37 7ES

Company: Lloyds Register

Job ID:36748
Location:Birmingham : 1 Trinity Park : Bi  
Position Category:Administration/Business Support
Position Type:Employee Fixed Term

 

 

Service Delivery Support Administrator – 

Birmingham (Near Birmingham International Train Station) with homeworking

 

 

 

 

You have a wealth of customer service experience and deeply understand the value a good Service Delivery Support team brings to a business. All you need is an opportunity to put your Customer Service experience into practice…

In this role you will have the chance to experience customer service at its best whilst bringing your knowledge and skills to the mix.  You’ll be doing it with a successful, respected organisation that’s renowned for making the world a safer place.

 

 

Where you fit in

Your customer service experience will help to support office and homeworking-based colleagues, at the same time providing LRQA valued clients an excellent experience in their dealings with LRQA. 

You’ll join Lloyds Register, an organisation with centuries of experience in providing quality assurance and certification for ships, offshore structures, and shore-based installations such as power stations and railway infrastructure whilst embracing innovative design, construction and operating methods, helping to keep world trade moving safely, efficiently and sustainably.

 

The Service Delivery Support Family is the interface between surveyors, sales and external clients.  Ensuring we deliver a high-quality service to the needs of our assigned internal and external clients is at the core of all we do.  This is achieved by working closely in a team with Surveyors and Team Leaders from the operational side as well as Sales team members and central support services

 

You will work with a small team of like-minded people, helping them to support LRQA’s field force and their clients within Inspection Services in the United Kingdom and Ireland area.  You will work self-sufficiently and organise your own workload to help the team meet agreed KPI’s.

You will be the first point of contact for client’s request for services and queries, liaising where necessary with operations, sales and marketing and group services to clarify information and resolve any potential issues.  Process all required back-office elements for a smooth Client experience.

 

What you can add

It’s your character that will make all the difference. Your colleagues know you as someone who’s results-focused and analytical with an enquiring, innovative approach. You have good foresight – a knack for heading off issues before they arise. You’ll also call on your confident communication and influencing skills to build fruitful relationships both with internal personnel and external clients.

 

 

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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