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Food Assurance Administrator

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Date: 10-May-2022

Location: Edinburgh, GB, EH12 9DQ

Company: Lloyds Register

Business Background


Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection, and training.


While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.


What do we do?

We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, from food, beverage, and hospitality to automotive, aerospace and transportation.


From independent third-party auditing, certification and training; to consultancy services; to real- time assurance technology; to data-driven supply chain transformation, our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.


LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.


The next chapter for LRQA

The future of business assurance is exciting and rapidly changing. New challenges and opportunities are arising all the time. We’re adapting to these challenges by expanding our portfolio of services and aiming to become the leading digitally enabled assurance provider.



•               Invest in customer excellence.

•               Build on strong foundations to lead the digital transformation of assurance.

•               Invest to enhance our products and services.

•               Accelerate the growth of the business and deliver on our sustainability strategy.


With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA’s next chapter is set to be an exciting, transformational period of growth. We’re well placed to build on everything we’ve done and further our ambitions for the future. At such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter.



Role purpose:


Reporting to the lead Admin Manager, the Food Assurance Administrator will work as part of an administration team within the Business Assurance area.


The primary focus will be delivering excellent customer service as first point of contact for incoming telephone calls, administration of generic mailboxes, managing membership queries, handing and assigning corrective evidence to membership records, issuing correspondence in relation to the application and certification process, tracking KPI’s and issuing reports.


As part of a team the Food Assurance Administration will have specific schemes assigned to them but also be expected to provide support and cover for the wider team as required.



Key Responsibilities:

Working under the guidance of the Lead Admin Manager to ensure that key scheme KPI’s and other requirements are maintained through the regular review of RAG and validation data.

Ensure that information relating to members and participants is maintained and updated in accordance with relevant KPIs.

Provide scheme administrative support to auditors, members, participants, and teams

Assist the Lead Admin Manager and other members of the Food Assurance team in the preparation and production of communication materials (i.e. training documentation, contracts, agendas, minutes of meetings etc)

Ensuring that databases and client portals are updated in a timely manner especially where membership, auditor, or client data changes.

Logging corrective evidence of AIMS in a timely manner to ensure the certification process meets KPIs

Issuing correspondence and certificates in line with the Quality Procedures and KPIs

Providing administrative support in the management of accreditation and other industry approvals, including participating in internal and external audit and witness programmes

Providing Daily reports to senior managers as required.


Technical / Professional Qualifications / Requirements:

Proven, strong administration background Proficient with Microsoft Office (Word, Excel, PowerPoint), using databases and other information management systems

Experience in administration

Excellent communication, writing and organisational skills

Excellent attention to detail

Ability to work without supervision

Well organised, ability to plan and schedule work effectively

Ability to prioritise

IT literate and experienced

Good telephone manner

Ability to handle difficult customers

Team- work experience

Ability to produce reports and track KPI’s



Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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