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Customer Service Advisor

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Date: 03-Aug-2022

Location: Getxo, BI, ES, 48930

Company: Lloyds Register

Job ID:36638
Location:Bilbao : Las Mercedes 31 
Position Category:Customer Service
Position Type:Employee Fixed Term

Key Responsibilities

 

  • Support business to provide the customer the expected service
  • Develop an understanding of Certification products, services, systems and processes
  • accuracy and completeness of data in systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery of resource and invoicing.
  • Prioritize, plan and issue certification support tasks in line with or ahead of agreed business SLAs. Includes responding to or re-directing customer correspondence and liaising with other team members, departments and offices to proactively resolve service issues within agreed deadlines/targets.
  • To onboard new customers and to offboard existing customers ensuring that our systems are updated accurately with contracts in  Systems along with any subsequent changes/ changes to client details, aligned to customer expectations
  • Interpret contract terms to raise project invoices within or ahead of agreed SLAs and ensure that information is documented on systems accurately and on time.
  • Support Certificate emission and tasks in relation to the certificate suspension/ withdrawal process as required, ensuring the appropriate authorisation/s and follow up correspondence with the customer.
  • Support the resolution of invoice queries in a timely manner within or ahead of agreed business SLAs.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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