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2nd Party Operations Manager

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Date: 05-Aug-2022

Location: Madrid, ES, 28008

Company: Lloyds Register

Who are LRQA? 

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training. 


While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future. 


What do we do? 

We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, from food, beverage and hospitality to automotive,  aerospace and transportation. 


From independent third-party auditing, certification and training; to consultancy services; to real- time assurance technology; to data-driven supply chain transformation, our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them. 


LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets. 


The next chapter for LRQA 

The future of business assurance is exciting and rapidly changing. New challenges and opportunities are arising all the time. We’re adapting to these challenges by expanding our portfolio of services and aiming to become the leading digitally enabled assurance provider. 


In November 2021, Goldman Sachs Asset Management acquired the LRQA business from Lloyd’s Register Group, of which it had previously been a part. Becoming an independent business accelerates our ambition to realise this vision. We will now be able to: 

• Invest in customer excellence. 

• Build on strong foundations to lead the digital transformation of assurance. 

• Invest to enhance our products and services. 

• Accelerate the growth of the business and deliver on our sustainability strategy. 


With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA’s next chapter is set to be an exciting, transformational period of growth. We’re well placed to build on everything we’ve done and further our ambitions for the future. At such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter. 




Role purpose: 

Lead and effectively manage Inspection 2nd Party operations, building technical and geographical capabilities for local and global clients in line with agreed strategies and budgets to achieve commercial and operational targets. 

Lead, develop and coach the WWI team to maximise future business and development opportunities. 


Key Responsibilities: 

Assisting Line Manager to create and deliver long and short term business plans, budgets and targets, incorporating wider strategies, business environment, competition and other market forces and drivers 

Meet agreed finance and business targets and objectives to enhance the short and longer term commercial success of the operations through commercial and market knowledge and focus on achieving results 

Lead, manage and develop operations team to build capacity and capability through recruitment, people engagement, performance management and training / development to meet strategic and business objectives.  Drive and encourage management team to do the same with their staff. 

Responsible for driving employee engagement within the team to ensure that all employees understand and are engaged in the delivery of both the business and strategic objectives. 

Drive and deliver effective resource planning for technical employees and non-technical employees, to achieve cost effective and efficient service delivery in line with technical and accreditation competence/ requirements, business plans and objectives 

Working with the Marketing and Sales team(s) to identify and build upon key accounts, markets, development opportunities and activities in line with key local and regional business objectives,  in order to support key, major and multinational clients, and service delivery requirements 

Build relationships with operations and sales teams across the organisation to improve visibility and understanding of how WWI can add value to the wider business. 

Responsible for driving safety, quality and business improvements by ensuring that structures, systems, processes and procedures are co-ordinated, effective and efficient to meet business, commercial and management systems requirements whilst improving margin to meet business objectives 

Set, monitor and report financial and non-financial performance against agreed budgets in line with agreed financial targets, strategies and timelines, reporting on financial anomalies in line with agreed procedures 

Maintain strong working relationships with key and major clients through such as client visits, and lead the resolution of complaints in line with group / local procedures to manage existing business and clients to achieve the client retention rate 

Monitor and control internal systems, processes and procedures to ensure the effective delivery of Inspection services, making improvements where required, to meet client expectations 

Manage and implement change within the operations to meet future business / commercial demands by seeking improvements to increase LRQA’s competitive position through efficiency and productivity gains 

Work closely with functional heads including Marketing & Sales, Technical, Training, Finance, Human Resource to effectively resolve/improve the cross functional issues 


Technical / Professional Qualifications / Requirements: 

Degree or equivalent qualification / experience 

Proven track record in managing operations / logistics / business, ideally have previous responsibility building organisational and technical capabilities   

Experienced in formulating and implementing business plans and strategies to meet operational objectives 

Customer focused with the ability to build sustainable, operational and commercial relationships and alliances 

Knowledge and understanding of the local management systems market, Inspection products and services 

Experienced in leading and managing an operations team in areas including recruitment, resourcing, performance, development and capability (including coaching for performance) 

Experienced in working with Marketing and Sales teams to support new and existing business development to achieve business objectives 

Enthusiastic, flexible and results orientated approach with a ‘can do’ attitude 

Knowledge of and ability to apply Local Certification regulations 



Job Segment: Inspector, Quality