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Planning Assistant Manager

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Date: 19-Jun-2022

Location: Monterrey, Nuevo León, MX, 66269

Company: Lloyds Register

to be prepared based on existing templates for hiring planning managers in Mexico.

Role purpose:

A knowledge specialist in the field. Takes responsibility for delivery in this area and may be responsible for managing a small team.

Key responsibilities:

  • Co-ordinate (and develop members of the Planning Team acting as deputy) to deliver a professional and responsive service to customers. Take responsibility for ensuring that the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements. Supports colleagues as coach and encourages knowledge management.
  • Co-ordinate and develop the Planning team including appropriate recruitment, performance management and learning and development opportunities, to ensure that the team achieve or exceed business objectives. 
  • Co-ordinate team service delivery for the planning team in line with or ahead of agreed business SLAs (ensuring utilisation of FTE colleagues vs subcontractors is optimised and that travel time,  downtime, assessor competencies/ activity codes, usage of subcontractors is in line with or ahead of budget, and compliant with external accreditation requirements). 
  • Take responsibility for co-ordinating team support for the RFAT process (both requesting office and receiving office) acting as escalation point for any conflicts to provide ample notice and correspondence aligned to agreed timescales, supporting the prioritisation of key accounts.
  • Take responsibility for coaching the team to promote the uptake and usage of the portal for basic customer queries.
  • Responsible for co-ordinating the team to record information fully and accurately in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery of resource and invoicing. 
  • Take responsibility for (team) service delivery. Build and maintain excellent relationships by proactively working to fulfil customer expectations,  ensuring contractual requirements are understood and refer opportunities for new business as appropriate.  
  • Responsible for the escalation of service delivery issues within or ahead of agreed SLAs. Monitor team delivery aligned to agreed KPIs. 
  • Identify and support with the implementation of change to meet future business needs and to support operational excellence.
  • Mentor team members and share knowledge of BA&IS's products, processes and designated customers. Communicate planned changes/ SDS initiatives across the team.
  • Maintain an excellent understanding of BA&IS products, services, systems and processes as a role model for the team. Share best practice initiatives with other teams/colleagues across SDS to support and ensure a high level of service provided to all BA&IS customers. Interface with the Quality Assurance and Governance dept to ensure compliance with external accreditation requirements.
  • Temporarily perform other functions not listed above, when required by his hierarchical superior, as long as they are compatible with his professional qualification.

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