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Administrative Reviewer

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Date: 23-Jun-2022

Location: Mumbai, MH, IN, 400059

Company: Lloyds Register

Job ID:35044
Location:Mumbai : India Management Office  
Position Category:Administration/Business Support
Position Type:Employee Regular

Key Responsibilities:

Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets

Sharing expertise and knowledge within the team, to accelerate the work process and provide better quality output which will strengthen the bond among team members.

Adhering to the budget allotted per scheme, performing KPI’s in accordance with the internal procedures, cost structure and requirement of the contract

To support in initiatives taken for the betterment of the team and easy flow of process

Inform visit LA and/or respective office on any Admin review findings requesting prompt resolution where required appropriate escalation matrix to be followed

Meet business targets related to admin review process to enhance the short/ long term success of GCC operations through technical knowledge and focus on achieving results

Provide a first level of response to all enquires and complaints, forwarding to other subject experts where applicable, to ensure a positive customer experience

Review and prioritize the tasks on a daily basis, Ensure the task are scheduled and allocated as appropriate considering turnaround time and KPI are adhered

Following time management, irrespective of the workload and being diligent in performing tasks.

Each Admin reviewer to review pending Admin review tasks on a daily basis

Complete admin reviews of client files within 3 working days from the visit report upload date,

Admin reviews conducted meet applicable scheme and accreditation requirements

complete designated number of admin reviews per working day, for assigned jobs; when required, discuss with other admin reviewers and pick up files for admin reviews with a goal to ensure that set KPIs are achieved

upload admin review findings, as appropriate,

update raw data collation spreadsheet with visit details and admin review findings and other necessary

details,

Initiate monthly client satisfaction surveys, identify exclusions with Operations, and analyse the returns.

Generic mailbox is managed effectively by ensuring that all request from stakeholders are prioritized and responded within set deadline

Build and maintain good relationships through proactive communication within GCC team and our internal stake holders

Show proactive approach in being part of GCC new projects

Deal with queries and build relationships with internal/external clients, as appropriate,

To coach other team members, as appropriate, to achieve effective knowledge transfer and application,

Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints.

Carry out any other tasks within the client service team, at the request of the line managers

Diversity and Inclusion at Lloyd's Register:

 

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

 

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