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Assistant Team Leader

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Date: 22-Jun-2022

Location: Mumbai, MH, IN, 400059

Company: Lloyds Register

Job ID:36201
Location:Mumbai : India Management Office  
Position Category:Administration/Business Support
Position Type:Employee Regular

Role purpose:

 

To undertake a range of administrative reviews and support activities against defined procedures and to resolve queries for internal/external clients.

To build, lead, manage and develop a team of administrative reviewers to meet specific commercial/business objectives. This would take around 50% of the available time. However depending upon the upcoming project we may consider this role as full time Team lead.

To participate in various improvement projects

 

Key Responsibilities for a Admin reviewer role:

 

Independently conduct Administrative reviews of client organization files, after each visit requiring a certification decision, meeting KPIs related to productivity, turnaround time and quality

Review pending Admin review tasks on a daily basis and ensure completion

Complete admin reviews for assigned jobs; when required, discuss with other admin reviewers and pick up files for admin reviews with a goal to ensure that set KPI’s are achieved

Update raw data collation spreadsheet with visit details, admin review findings, and other necessary details

Deal with queries and build relationships with internal/external clients, as appropriate

Coach other team members, as appropriate, to achieve effective knowledge transfer and application

Stay abreast of industry and technical developments in own area of expertise, maintaining continuous professional development records and producing them as required

Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget

 

Key Responsibilities for an Admin reviewer – Assistant Team Leader role:

To lead, manage and develop the Admin review team to maintain an effective Admin review process. This includes recruitment, performance management, talent/succession planning, training and development to build and sustain a high-performance Admin review team.

Meet agreed business targets and objectives related to the Admin review process to enhance the short- and longer-term success of the GCC operations through commercial and technical knowledge and focus on achieving results.

Deal with queries, feedback and build relationships with internal clients, as appropriate, to resolve service problems and help improve the Admin review process.

Liaise with other business areas/offices to ensure consistency in development and delivery of Admin review process.

Identify, suggest and assist line manager with implementing change and developments to the administration processes and procedures to meet future business demands and improve current efficiency.

Responsible for ensuring that the administration structure, processes and procedures are effective and efficient and meet the current business requirements for both internal and external clients.

Review & analyze data to provide management information/statistics, including the identification and reporting of process failures, to support the overall delivery of processes

 

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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