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Global Business Services Director

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Date: 30-Jul-2022

Location: Mumbai, MH, IN, 400059

Company: Lloyds Register

Job ID:36843
Location:Mumbai : India Management Office  
Position Category:Management
Position Type:Employee Regular

Inspection Services provides industrial manufacturing inspection and certification services to all sections of the supply chain around the world.  We support clients in mitigating the risks they face throughout the manufacturing process, whether during design, manufacture, assembly of product components, the production of prototypes, or when seeking type approval or project certification. Our services are designed to support clients throughout all aspects of the industry.


Reporting into the Managing Director, this new role will lead the global operational support functions within Inspection Services, collaborating with, and supporting the Managing Director, Area Operational, Marketing, Area Sales, Technical Quality Governance, and Corporate Accounts teams to deliver the business requirements.


Our global support functions include:

  • Global Service Delivery Support Back Office
  • Worldwide Inspection Team Coordination
  • Design Appraisal
  • Technical Internal Audit
  • Continuous Improvement & Data Analytics


This role will also be responsible for all the required activities to ensure a smooth, end-to-end, high-quality service, to our clients; safely, professionally and within agreed or reasonable timescales with a particular focus on;

  • Commercial Awareness: Devising and driving transactional sales and customer experience targets for your team.
  • Planning: Driving superior levels of utilisation 
  • Process: Delighting our clients by driving your team to deliver a timely, high-quality, end-to-end service including the managing of customer complaints/disputes, resulting in superior levels of customer experience. 


We're looking for someone who has a degree, a proven track record in managing operations within an international organisation, ideally with previous experience of building organisational and technical capability.  You'll know how to pull together a budget and how to build business plans and strategies to meet operational objectives.  You'll also have sound knowledge of critical macro variables and industry business environments that affect the TIC industry.


Personally, you'll be results oriented, customer focused and process driven and able to influence multiple stakeholders across a highly complex matrix organisation.


Whilst the advert is raised in India, we are happy to explore candidates in other global locations.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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