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Accounts Receivable & Cashiering Subject Matter Expert

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Date: 20-Jun-2022

Location: Pune, MH, IN, 411005

Company: Lloyds Register

Job ID:36554
Location:Pune : Mayfair Towers 
Position Category:Finance
Position Type:Employee Regular



Role Purpose:

The role has overall day-to-day operational responsibility and ownership for the performance of the AR & Cashiering processes in line with LRQA’s key objectives. The role holder supports the GPO by inputting into, monitoring and reporting against the outsourced service levels with Infosys to ensure that the service is provided in line with LRQA’s Finance Strategies, Policies and Procedures, contracted Service Level Agreements (SLAs) and Key Performance Indicators (KPI’s). The role is also responsible with the GPO for partnering with Infosys on process improvement and standardisation. 


Key Responsibilities:

  • Supporting the GPO, manage the operational relationship with Infosys for the global AR & Cashiering processes ensuring that it meets or exceeds the contracted SLA and KPI targets, attending stakeholder and Infosys/LRQA governance meetings as required.
  • Conduct activities within AR & Cashiering pertaining to Continuous Improvement initiatives working with the Infosys counterparts.
  • Manage and drive resolution in any escalated operational delivery risks or issues. Act as the first point of escalation in the event that an issue with service provision has been raised and cannot / has not been appropriately dealt with by Infosys.
  • Manage the process of LRQA approvals as per any escalation matrices and advice on risk mitigation.
  • Support the GPO to build sustainable partnership relationships and provide guidance and advice to the Infosys team to help them navigate: LRQA processes and culture (including business insights), requirements of service provision, improvements to service delivery, process exceptions not covered by Standard Operating Procedures (SOP).
  • Document and report for approval, process and process documentation ensuring that both process and documentation is: Fit for purpose, standardised to deliver value, continually reviewed, is clear and concise, adopted by the LRQA Business.
  • Ensure the successful solutions are agreed for the implementation of any Change Requests in line with agreed project proposals and business case.
  • Support and conduct / implement change management activities regarding AR & Cashiering processes including as below:
  1. responsible for communicating, training and managing process changes impacting the business
  2. working with stakeholders in LRQA to ensure the changes are understood/adopted, including external and internal customers
  3. ensuring Infosys are kept aware of any changes in the LRQA business that could impact processes monitor behaviour change shift within LRQA. Train and educate LRQA internal customers in the new processes and interfaces with Infosys and update on a regular and ongoing basisReporting: Analytical skills required.
  • Ability to pick up system quickly and able to drive improvements, to enable new processes.
  • Knowledge: In allocations on cashiering function.  – Learning all job tole within cashiers, downloading bank statements, monitoring open items
  • Communicate and share expertise to best practice policies and changes in LRQA Finance strategy and policy documents to Infosys team.
  • Act as an ambassador within LRQA for the outsourced service promoting its benefits to the LRQA organisation and deliver training and education as necessary. Ensure that process delivery from Infosys is supported by adherence to inbound/outbound process steps from other areas of LR e.g. SDS, Sales, Account Managers.
  • Participate in and manage Process (re)design, process mapping, process improvement and process monitoring where applicable. Work to becoming recognised within and across LRQA as a ‘go-to’ expert SME of the AR & Cashiering processes.
  • Effectively communicate with multiple stakeholders including expectations management.


Technical / Professional Qualifications / Requirements:

  • Specific global knowledge and experience of AR & Cashiering processes (Minimum 5 Years), including hands-on experience with cashiering and preferably accounts receivable (reconciliations)
  • Excellent MS Office skills and preferably working knowledge of SAP ByD
  • Tenacious in understanding the root cause of any issues or degradation in service delivery. Ability to pick up systems quickly and able to drive improvements
  • Analytical / diagnostic skills with ability to analyse large quantities of data, identify issues, propose and present actions.
  • Strong planning, analysing, monitoring, reporting and risk identification and mitigation skills
  • Good communication skills with ability to lead, influence, persuade
  • Relevant academic qualifications in Finance/Business/Process domain. Fluent in English and Hindi.



Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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