Commercial Execution Administrator

What we’re looking for 

As part of this role, you will provide administrative support within Commercial business stream and ensure consistent application and adherence to all current and valid commercial processes within the scope of the role.

To support the client-centricity of the commercial organization, focusing on a positive and consistent client journey.

What we offer you 

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
• The opportunity to participate to a global team, experience an extended scope of Commercial activities and processes, and collaborate with a wide internal & external networking.
• A fixed term contract of 6 months

   The role 

• In-Service Contracts: Support the maritime sales team with the creation and through-life commercial management of In-Service Contracts, including addressing related contract queries raised by external clients.  To provide administrator support during the Pending Service Order process, including coordination of and reporting on the key process milestones with all relevant functions,
• Bid Approval: Support the maritime sales team with investigation, information gathering and ATQ completion (if applicable) related to simple bid submissions (as defined in the Bid Process).
• Proposal Development: Support the maritime sales team in the preparation of simple proposals, including pricing, using the current proposal templates and guidelines.
• Sales quote creation / ByD quote creation: create and update all sales quotes and necessary contract set up actions in ByD
• Client Engagement: Address less complicated client queries which are within the scope of Commercial Operations and escalate when required to the appropriate subject matter expert, keeping salesforce updated and the account manager informed.
• Feedback Handling: Escalate client feedback to the relevant account owner or CRM and when required, support the prompt resolution of complaints in accordance with the complaints process, BMS and all applicable SLAs.
• Process Adherence: Ensure adherence to all applicable processes (which shall include but not be limited to ByD and commercial processes).
• Professional Integrity: Act at all time with integrity, and conduct activities in line with internal procedures, legislation and accreditation schemes; and pursue Continuous Professional Development to maintain a high level of relevant knowledge and awareness.
• Exhibition of records: coordinate EOR requests (if applicable)
• Client business reviews: support maritime sales community with research, analysis and market information and creation of periodic client business reviews.

What you bring 

• A degree or equivalent in a relevant field of study
• Exposure in the Account management field with understanding of sales and client care principles. Previous exposure in the same industry is highly preferred.
• Previous experience supporting Account management activities in a virtual/international context.
• Understanding of the market and marine environment to support commercial focus.
• Use own initiative able to prioritise and work on multiple tasks whilst adhering to tight deadlines.
• Flexible and results-oriented approach to meet varying and competing client and business demands.
• Adaptability and well-organized approach with a practical mind
• High degree of accuracy.
• Ability to work as part of a team to contribute to achieving departmental/business objectives.
• Computer literacy in MS Office.
• Very good command (written and oral) in English language

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards achieving goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is flexible and eager to take initiatives
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone