Head of Credit Control

Job ID:41982
 

Global Credit Controller

Lloyd’s Register

Location: Athens, Greece

What we’re looking for

We’re looking for an experienced global credit control and collections leader to support improvements in working capital, cash conversion and customer payment performance. You’ll work collaboratively across commercial, operational and finance teams to improve collections, remove barriers to cash and support continuous improvement across the Order-to-Cash process, while maintaining effective credit risk management.

What we offer you

The opportunity to work for an organization that has a clear sense of purpose, is values-based and helps colleagues to develop professionally and personally through our range of people development programmes

Fixed-term Contract

The role

• Own global collections performance across all regions, delivering improvements in DSO, overdue debt, aged debt and cash collection.
• Establish global collection standards, operating rhythms and KPI reporting.
• Govern regional collection performance and hold outsourced shared services accountable for delivery against agreed KPIs.
• Provide functional leadership to global credit control teams delivered through shared services.
• Manage escalation of high-risk and strategic customer accounts, including payment plans and recovery strategies.
• Review and approve credit limit recommendations and escalate credit risk issues.
• Oversee the resolution of disputed invoices and complex customer disputes to accelerate cash collection.
• Deliver reliable cash collection forecasts and insights to support Treasury and cash planning.
• Partner with Sales, Commercial Operations, Service Delivery, Operations and Finance to improve collection performance and resolve barriers to cash.
• Challenge behaviours and practices that negatively impact working capital and promote shared ownership of cash collection.
• Engage directly with strategic customers where significant debt risk exists.
• Analyse root causes of overdue debt and implement corrective actions across billing, contractual, operational and process issues.
• Support continuous improvement across the end-to-end Quote-to-Cash process with the Global Process Owner and Shared Services leadership.
• Ensure adherence to global credit and collections policies and support audit requirements.
• Recommend account holds, write-offs and legal escalation where appropriate.
• Monitor customer creditworthiness, risk exposure, bad debt and aged debt performance.
• Oversee reporting and performance against key collections measures, including CEI, forecast accuracy, dispute ageing and cash collection.

What you bring

• Significant Accounts Receivable and Credit Control experience.
• Experience managing international collections teams.
• Solid stakeholder and customer management capability.
• Understanding of credit risk and working capital management.
• Ability to communicate with senior leaders across Sales, Commercial Operations, Operations and Finance.
• Solid capability in managing complex customer disputes and high-risk receivables.

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is motivated and willing to take initiative
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

#LI-KC1 #LI-Hybrid

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply. 

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them! 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

 If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

   Copyright © Lloyd's Register 2024. All rights reserved. Terms of use. Privacy policy.

The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).