Service Delivery Support Administrator

Service Delivery Support Administrator – 12 Month Fixed Term Contract

Birmingham (Near Birmingham International Train Station) with homeworking

You have a wealth of customer service experience and deeply understand the value a good Service Delivery Support team brings to a business. All you need is an opportunity to put your Customer Service experience into practice…

In this role you will have the chance to experience customer service at its best whilst bringing your knowledge and skills to the mix.  You’ll be doing it with a successful, respected organisation that’s renowned for making the world a safer place.

Please view the video link and hear our hiring managers message https://app.hint.video/AJMk6P

Where you fit in

Your customer service experience will help to support office and homeworking-based colleagues, at the same time providing Lloyd’s Register’s valued clients an excellent experience in their dealings with LR. 

You’ll join Lloyds Register, an organisation with centuries of experience in providing quality assurance and certification for ships, offshore structures, and shore-based installations such as power stations and railway infrastructure whilst embracing innovative design, construction and operating methods, helping to keep world trade moving safely, efficiently and sustainably.

The Service Delivery Support Family is the interface between surveyors, sales and external clients.  Ensuring we deliver a high-quality service to the needs of our assigned internal and external clients is at the core of all we do.  This is achieved by working closely in a team with Surveyors and Team Leaders from the operational side as well as Sales team members and central support services

You will work with a small team of like-minded people, helping them to support LR’s field force and their clients within Inspection Services in the United Kingdom and Ireland area.  You will work self-sufficiently and organise your own workload to help the team meet agreed KPI’s.

You will be the first point of contact for client’s request for services and queries, liaising where necessary with operations, sales and marketing and group services to clarify information and resolve any potential issues.  Process all required back-office elements for a smooth Client experience.

What you can add

It’s your character that will make all the difference. Your colleagues know you as someone who’s results-focused and analytical with an enquiring, innovative approach. You have good foresight – a knack for heading off issues before they arise. You’ll also call on your confident communication and influencing skills to build fruitful relationships both with internal personnel and external clients.

Why join Lloyd’s Register

Our people are passionate about what they do and love working for an independent organisation with a strong purpose – one that’s guided by principles, not just profit. They really value our inclusive culture, and a flexible modern approach that supports both office- and home-based work.

The business has proved very resilient during the pandemic thanks to our well-established single global procurement system, cloud-based systems and forward-thinking culture. The position is a 12-month fixed term contract, the experience in a Global Company will help you with your next step in your career.