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Technology Supplier Manager

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Date: 13-Jul-2021

Location: BIRMINGHAM, GB, B37 7ES

Company: Lloyds Register

 

 

Our Business Assurance business is a recognised, world-leading professional assurance services organisation. We specialise in management systems compliance & expert advice across a broad spectrum of standards, schemes & business improvement services to include customised training & assurance. In Inspection Services, we certify safety critical industrial equipment according to recognised codes, standards & regulations. We also partner with companies to provide tailored high-quality inspection services throughout their manufacturing supply chains, making sure equipment is built safely & to their requirements.  Our independence means we provide reliable, impartial and informed advice.  All of this helps us stand by the purpose that drives us every single day; working together for a safer world.

 

 

We are looking for an experienced Technology Supplier Manager who will take over responsibility for the management and coordination of key technology supply and outsource relationships to ensure contractual commitments are delivered.  In collaboration with our technology teams you will define and agree a supplier governance framework and an agreed relationship map between the business and our supplier organisations. 

 

 

As custodian of the Technology Supplier management framework, you will be responsible for ensuring suppliers meet their contractual obligations and that all contracts are delivering value for money.  You will lead the commercial elements to deliver our strategic technology roadmap to slim our core platform by building relationships with our key selected strategic partners. This will focus on Microsoft, InfoSys and our outsourcing agenda for EUC, Network and hardware.

 

 

Our strategy in BA&IS is to be digitally enabled trusted partner of the world’s top businesses by:

 

 

  • Focusing on our different customer needs to accelerate growth through driving a digital transformation to better serve our transactional customers and increased customer intimacy through key account management
  • Using technology as a key enabler of our value proposition in terms of both service capability and operational excellence
  • Building out our global capabilities to support operations deliver services to customers consistency across the globe in the most effective and efficient way.
  • Maintaining a flexible resourcing model to support top line growth at the required profitability levels  

 

 

We are looking for an experienced Technology Supplier Manager who will take over responsibility for the management and coordination of key technology supply and outsource relationships to ensure contractual commitments are delivered.  In collaboration with our technology teams you will define and agree a supplier governance framework and an agreed relationship map between the business and our supplier organisations

 

 

 

 

You will:

 

Working with procurement and legal, you will lead during the re-procurement process in the preparation for RFPs for new IT services to ensure contracts are fit for purpose and transition well into the operational environment

Act as the “intelligent customer” providing commercial support to the technical team, by being able to understand the technical requirements and translate them into robust commercial contracts

Provide input into technology supplier identification and horizon scan for best in class suppliers

Review and refresh existing IT Supplier Framework Categorisation of Suppliers according to Supplier Framework and Business Criticality levels to identify strategic contracts so that our suppliers meet our commercial, compliance and security criteria.

Integrate the Supplier Management Governance structure aligned to the updated IT Framework, to include Terms of Reference, Policies and Roles and Responsibilities.

Clearly define robust supplier performance review structure to include Service Reviews and Quarterly Business Reviews with our key suppliers and support our wider teams with relationship management

Understand the transformation agenda and how this aligns with Strategic Supplier Framework and work alongside Procurement to understand how we can leverage best value from Suppliers and current frameworks

Support coordination and engagement with Procurement on any commercial requirements impacting any additional or disputed costs to the agreement, specifically any change of scope requirements

Accountable for identifying and coordinating execution of appropriate corrective actions to be taken if operational performance of the supplier is unsatisfactory

To provide input into and influence the development of the overall IT sourcing strategy

Lead the procurement activities, with support from the Procurement team, with contract renegotiation and change request processes, whilst ensuring ongoing compliance with the existing contract

Input and assist with overall financial tracking, payment processing and service credit procedures for IT suppliers in conjunction with the Finance team.

 

 

 

You will have:

 

 

Significant experience of working within an IT supplier or a commercial function.

Educated to degree level or a recognisable supplier management qualification, such as National Outsourcing Association, IACCM or other

A strong track record of IT supplier management, including contract management and relationship management

An understanding of technology sourcing – including trends in BiModal, DevOps and Agile.

An enthusiasm to establish/maintain an ‘industry awareness’ of trends in supplier management

Demonstrable experience of driving value and commercial benefit from IT and technology vendors (Microsoft, Infosys etc)

Experience in the design, development and implementation of supplier relationship management tools, process and policy

Proven track record in the preparation of request for proposals and supporting enterprise scale technology supplier selection processes.

Exceptional communication skills to develop persuasive business cases for change clearly to stakeholders at all levels, as well building engagement & commitment to action

Excellent problem-solving skills and ability to facilitate solutions to disagreements

Ability to understand and assess complex and sometimes unfamiliar situations, visualise solutions and see through to resolution and work effectively within a matrix organisation.

Result driven, analytical and innovative individual with the ability to decipher business requirements and convert them effectively into supplier selection strategies.

 

Your role includes co-ordination of multiple work streams, management of technology suppliers and outsource partner relationships, supplier governance, facilitation of new initiatives, and input into sourcing decisions. Management of activities related to SLAs and contracts is also a key part of the role.


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