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Assessment Manager UKI

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Date: 29-Jan-2019

Location: Birmingham, GB

Company: Lloyds Register




Role Purpose:


To recruit, develop, coach and manage Assessors and sub-contractors to a standard where they can impartially deliver business assurance services that exceed client expectations, maximise opportunities for business growth and development with existing clients, and improve Management Systems’ competitive position.


Key Responsibilities:



  • Lead on the recruitment, onboarding and development of new UK Assessors, both directly employed and sub-contractors to ensure that they deliver an effective assessment service that complies with accreditation requirements, internal procedures and business assurance principles within an efficient timeframe from point recruitment / contract agreement. Engage with other Area AM’s to support and develop consistently effective  processes and arrangements
  • Manage the development plan, monitor, action and progress the effective and efficient development and deployment of new Assessors, both directly employed and subcontractors from date of recruitment through to agreed sign off at least to Lead Assessor.  This will include working with other Assessor Managers, HR, Operations office team, Client Services and product Technical Specialists and Resource Authorisers to ensure the process is progressed effectively, competence requirements of the roles are achieved to the agreed objectives and targets such as assessor utilisation
  • Support the NEUR business as required by leading on projects and tasks. Working with other managers and teams, develop effective project plans and deliver the stated goals within stated time frames
  • Monitor and manage individual Assessor performance during recruitment and induction period using processes including accompanied visits and field review, client feedback, review of assessment reports and feedback from Management Systems’ colleagues. Support Assessors in developing agreed technical and behavioural competencies through coaching, formal training, self-learning, or other appropriate development mechanism. Providing feedback as appropriate in order to support professional development
  • Where required, undertake performance monitoring, Resource Authoriser, Technical Review as appropriate, authorising approvals, suspensions and withdrawals of approval in compliance with accreditation requirements, internal procedures and business assurance principles
  • Ensure that changes in business strategy, assessment methodology, processes and procedures are communicated and implemented effectively
  • Organise, prepare and participate in Assessor meetings and training events, involving other Management Systems’ managers and experts as appropriate, and ensuring that an opportunity is created for participants to learn and build engagement. This includes leading the training of assessors in new systems and applications such as BOS, MFS & ART acting as a Super-user for direct reports and others


  • Investigate and resolve client complaints and queries promptly and appropriately, taking every opportunity to foster strong working relationships both internally and externally
  • Ensure effective implementation of a client retention strategy, in collaboration with Customer Services Management and Key Account Management that ensures targeted client retention
  • Eliminate or minimize employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities
  • Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely
  • Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities