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HR Operational Excellence Manager - Fixed Term Contract for 12 Months

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Date: 10-Feb-2021

Location: Bracknell, GB

Company: Lloyds Register



Bring your process design and improvement expertise as well as outstanding communication skills to our HR Operational Excellence Manager role and make a telling contribution to the success of Lloyd’s Register.

Do you enjoy challenging the status quo of HR processes and systems to improve LR’s user experience, ensure compliance and drive efficiency?

Are you an HR generalist with outstanding communication skills, including the ability to present information effectively to a wide audience and the ability to coach, engage, encourage, and bring along stakeholders at all levels of the organisation?

Are you keen on working in a dynamic and agile environment where you will have contact with colleagues from around the globe?

Then apply for the role of HR Operational Excellence Manager at Lloyd’s Register! Simply put - our work matters. And by continuously ensuring that our HR processes and systems are simple, agile and fit for purposes, you’ll be playing a vital and valued role in the organisation!


Please note the HR Operational Excellence Manager opportunity is based on a fixed term contract for 12 months.


What are you going to do?

As HR Operational Excellence Manager, you will take ownership for the HR systems roadmap (Success Factors, C4C case management), overseeing a plan of system enhancements and new functionality to improve LR’s user experience, ensure compliance and drive efficiency. Managing a small team, you will identify and implement opportunities for improvement and ensure colleagues and managers have the training and support they need to use HR processes and systems efficiently and easily. You will work closely with the HR Shared Service Centre (HR SSC) teams in the UK, US and Singapore as well as the Information Services product owner to track service performance and ensure we are delivering a great service to colleagues and managers.

  • Lead the continuous improvement of global HR processes to maximise efficiency and agility whilst maintaining global consistency and compliance. Undertake process reviews, develop proposals to address improvements and track delivery of the changes.
  • Work closely with the HR Operations Leadership team and HR Centres of Excellence to define and lead the implementation of consistent cross-country processes, policies, and technology to improve service delivery, mitigate risk and improve response times, quality and cost.
  • Review service level agreements and key performance indicators with internal customers, taking corrective action and identifying improvement areas as required. Identify new KPIs to ensure continuous improvement of service delivery, timeliness and data quality.
  • Collaborate closely with the HR SSC Team Leads to share best practice and learning, ensure global consistency, and drive a culture of service excellence across LR. Ensure that appropriate controls are in place and that HR SSC working practices are regularly checked to ensure compliance. Ensure that risk mitigation, governance and ethics are embedded into HR practice.


 What do we ask from you?

  • Experience of applying process re-design tools such as Six Sigma, Kaizen and Lean, to identify and apply improvements to end-to-end processes.
  • Ability to assess and interpret complex data to gain insights about HR functional performance and use this to influence leaders and colleagues to drive improved user experience and service performance.
  • Excellent communication skills, including the ability to coach, engage, encourage, and bring along stakeholders at all levels within LR.
  • Knowledge of and experience in working with an HR SaaS system, preferred SuccessFactors.
  • Strong project and programme management skills, from business case development through to milestones planning, tracking and risk mitigation. Able to take an idea and turn it into a practical plan for delivery, including mobilising and influencing others to support.
  • Experience of working with a global HR shared services model; externally networked and able to stay up to date with emerging HR process, technology and shared services trends.


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