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HR Shared Service Advisor

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Date: 30-Mar-2021

Location: Bracknell, GB

Company: Lloyds Register

The HR Shared Service Centre is the first point of contact for incoming HR queries that could not be resolved via self-service. They will handle all queries through a case management tool, responding to most routine requests for information and advice and referring more complex cases to a HR Advisor in country or to relevant specialist in the Centres of Excellence (CoEs) in country. They also provide transactional / administration support along with reporting capability to enable the wider HR Services.

 

 

Responsibilities will include:

 

  • Manage the team that serve as first point-of-contact for HR queries from line managers and colleagues - providing accurate and timely information, advice and interpretation of UK and European HR policies, processes and issues.
  • Where required, conduct research to find answers to questions, in liaison with HR CoEs and in country HR teams.
  • For complex queries which require either detailed local knowledge/presence or ongoing support, refer to the HR Advisors in country for complex queries which relate to HR Specialisms refer to CoE specialist in country
  • Manager the transactional / administrative services in support of HR processes and customers to agreed standards
  • Provide dashboards, logs and reports containing data and analytics to the CoE and HRBPs for further analysis
  • Manage the case management system, making sure the team are fully trained so the system is up to date with all actions and ensure cases are closed out in a timely manner.
  • Act as a ‘Subject Matter Expert’ taking the lead for a specific process / geography / business stream
  • Maintain excellent customer service behaviour. Manage own workload and prioritise tasks to ensure SLAs are achieved
  • Always assess the risks and work in a safe manner, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
  • Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.

 

 

 

  • Excellent communication skills and fluent in English, Spanish and French.
  • Ability to interact with and support all levels of employees including management
  • Ability to manage high workloads & conflicting priorities. Able to operate effectively & proactively in a “client-oriented” service environment
  • Attention to detail and high work standards in support of accurate, flawless delivery
  • Ability to use appropriate judgment in involving the next level (escalation) or other resources in decision making or processing

 

 

 


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