Service Delivery Technical Assistant

Job ID: 38950
Location: Germany, Bremerhaven
Position Type: 6 months Fixed Term

Service Delivery Technical Assistant – 6 months Fixed Term

Lloyd’s Register

Location: Germany, Bremerhaven

What we’re looking for 

The Service Delivery Technical Assistant role is based in Germany. As a key support member, you will provide essential administrative assistance, following defined procedures while exercising discretion in workload priorities. The position involves diverse administrative tasks, contributing to the smooth functioning of service delivery. Handling queries for both internal and external clients, you'll play a pivotal role in maintaining operational efficiency. If you possess strong organisational skills, attention to detail, and a problem-solving mindset, this role provides a dynamic environment to showcase your administrative expertise during this fixed term assignment.

As an international organisation, you will have good proficiency in the English language commensurate with the work.

This role requires work authorisation for the respective country.

What we offer you 

• 6 months fixed term position
• Remote and flexible work schedules with an appreciation for work-life balance.
• Working in a global company with the ability to work with different cultures and diverse people.

• The opportunity to work for an organisation that has a strong sense of purpose, is values-driven, and helps colleagues to develop professionally and personally through our range of people development programs.

The role 

• Administrative support for Marine Equipment and Components -Jobs, vessel and audit planning/arrangement for GermanPorts and MMS services (ISM/ISPS/MLC)
• Meeting customer expectations and LR internal requirements such as GMS/ MMS procedures, MMSO-NE governance, MMS applications (CMD/ Monitor/data)
• Cooperation and communication with clients and colleagues from other offices (by phone / per email)
• Acting as CFO and SDO, incl. survey arrangements and reporting (arranging audits, surveys and MEC-Jobs locally and worldwide for local clients)
• Tracking of documents incl. correspondence with (German) flag administration.
• Close cooperation with responsible Area-Managers, team leads and (SDTA) colleagues on work packages and alignment of processes for mutual support and knowledge exchange
• Working with our internal SAP Business by Design (ByD) for setting up the contracts and Service Orders (SvO) and follow the invoicing process
• General Work with internal systems: MAST, DWB, etc. if necessary
• General Office Work (switchboard, post, etc.)
• Other tasks related to SD support maybe added as the role develops

What you bring 

• Professional administrative education or equivalent
• Previous experience in an administrative support role, good understanding of Service Delivery processes
• Excellent cooperation and communication skills with own team and with other internal and external stakeholders
• Strong customer orientation. Responsive and pro-active.
• PC-literate; MS Office, SharePoint
• Structured and well-organised working style, attention to detail and data correctness
• Proficiency in the English and German language (spoken and written)

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, we are a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world by promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration, and develop action-oriented solutions to make the world a safer place. 

Want to apply 

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, carers, and other varied groups. 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing  

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

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