Service Delivery Technical Assistant

Service Delivery Technical Assistant / Administrator

Bremerhaven - Full-Time / Hybrid Role / Fixed-Term - 6 Month

The role

As part of Lloyd’s Register operations you support colleagues and customers in Germany and worldwide.

Ensuring we deliver the highest quality service to our assigned clients – whether internal and external - you will combine your technical skills with your talent for motivating yourself and others and managing systems and requierements.

You will:

• Understand that we are responsible for the quality of the support we provide to clients and colleagues - it is a team effort from start to finish

As an Service Deliverey Technical Assistant (SDTA) you will be a central point of contact for our surveyors and clients. The most common tasks you will undertake will include:

• Allocating control nos., setting up the job files on Sharepoint adding all relevant emails and documents (incl. archiving)
• Issuing the “Request for Marine Services”
• Quote in SAP - Business by Design (ByD)
• Issue of material and component certificates and reports and provide the client with the certificate
• Add electronic submitted documents for jobs to the relevant electronic job folder
• Document Monitoring
• Close cooperation with SDTA in CEA (Central Europe – Germany, Poland, Ukraine and Czech Republic) to work on work packages and alignment of administrative processes and for mutual support and knowledge exchange
• Other tasks related to SD support maybe added as the role developsContact person for our customers in case of queries regarding ship inspections and prepared documents
• Responsibility for administrative matters in the area of general office organisation

You will need:

• Proficiency in the German and English language (spoken and written)
• Professional administrative education or equivalent
• Strong team-work attitude and willingness to support team-members and SD-colleagues in their tasks

• Good cooperation and communication skills

• Responsive and pro-active
• Strong customer orientation
• PC-literate; MS Office, incl. Access
• Structured and well-organized working style, attention to detail and data correctness
• Excellent cooperation and communication skills with own team and with other internal and external stakeholders

• You are used to working on your own initiative and acting responsibly and have high quality standards
• You enjoy a varied job and working in an international organisation with colleagues from different cultures.
• Ability to work with professional business systems
• Previous experience of SAP ByD would be preferable
• Flexibility as the role develops

Benefits: 

• Weekly Hours - 36h / Monday - Friday 
• Holiday entitlement - 30 Days
• Pension scheme 
• Flexible Workschedule 
• Remote Work negotiable

MUST have: Authorization/permit to work in the respective country (you are free to work in Germany) if you have the nationality of a country that is part of the European Union (EU), the European Economic Area (EEA) or Switzerland. Every non-EU citizen who wants to work in Germany must provide a valid work permit

If you have any further questions please feel free to contact Mr. Ingo Schleicher-Mogavero, Corporate Recruiter North Europe, ingo.schleichermogavero@lr.org 

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