MMS Business Support Specialist - Marine & Offshore

Job ID:38700
 

MMS Business Support Specialist – Marine & Offshore

Lloyd’s Register

Location: - Chennai, India

What we’re looking for 

We are seeking an individual capable of delivering top-tier administrative support while adhering to established procedures. This role requires autonomy in workload management to align with the needs of the business. The responsibilities encompass a diverse array of complex administrative tasks and the adept resolution of intricate queries. This may also involve overseeing and monitoring the work of others.

 What we offer you 

• Competitive Salary
• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes. 

The role 

• Coordinate ship/office Marine Management Systems (MMS)/ISO audits by collaborating with auditors/inspectors.
• Assist the MMS Specialist in ensuring adherence to MMS procedures, contributing to the follow-up, review, and effective monitoring of corrective actions, and maintaining relevant records.
• Support MMS Auditors/Inspectors in monitoring training and activity-related processes.
• Provide technical support to various teams including MMS, SD (Service Delivery), SDS (Service Delivery Support), and BD (Business Development) as needed.
• Manage the analysis of both internal and external complaints to enhance performance, identify trends, and propose actions to meet or exceed business plan targets.
• Prioritize and handle documentation, data, and information in accordance with business requirements and agreed-upon deadlines.
• Execute data filing and entry tasks following established procedures.
• Address inquiries and establish relationships with both internal and external clients, as appropriate.
• When necessary, coach other team members to facilitate effective knowledge transfer and application.
• Conduct all activities in accordance with internal procedures, contractual requirements, cost structures, and budget constraints.
• Identify opportunities for improvements in administration processes and procedures, and assist Coordinators/managers in implementing new administrative protocols within the team.
• Ensure that documentation, data, information, and tasks relevant to the individual are planned, evaluated, and processed in alignment with local business requirements and specified deadlines.
• Review and analyze data to generate management information and statistics, including the identification and reporting of process failures, to enhance overall process efficiency.
• Address complex queries and build relationships with both internal and external clients, particularly in resolving service-related issues.

What you bring 

• Exceptional organizational skills, adept at devising structured plans, prioritizing tasks, and efficiently managing time to meet deadlines and achieve targets.
• Proficiency in the English language at a level appropriate for the scope of work.
• A preference for candidates with a degree in business administration, coupled with relevant work experience.
• Demonstrates a keen ability to identify obstacles to success and takes proactive measures to minimize them.
• Possesses experience in handling complex, technical information.
• Exhibits a strong drive, enthusiasm, and a positive work attitude, maintaining composure even in high-pressure situations.
• Appreciates the nuances of management systems and their practical applications in the business context.
• Possesses knowledge of MMS products, processes, and procedures.
• Capable of effectively managing competing priorities and tasks to determine the optimal path forward.
• Proficient in correspondence control, encompassing the creation and maintenance of databases for ISM/ISPS/MLC.
• Skilled in generating job notes and coordinating with both internal and external clients, conducting basic report and certificate checks, and handling PR18/36 document transfers.
• Readily tackles any ad hoc tasks assigned by the line manager.

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply 

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups. 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment because we believe it is the right thing to do. We hope you do too.

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities)