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Assessor Manager Food A.I.

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Date: 13-Jul-2021

Location: Cologne, DE, 50829

Company: Lloyds Register

Job ID:32603
Position Category:Management
Position Type:Employee Fixed Term

Role purpose:

Building positive relationships with clients, proactively sharing feedback and opportunities across the business to generate client satisfaction and ensure long term business growth. Recruit, develop, coach and manage Assessors and sub-contractors to a standard where they can impartially deliver business assurance services that exceed client expectations, maximise opportunities for business growth and development with existing clients, and improve Management Systems’ competitive position.


Key Responsibilities:


Lead on the recruitment, onboarding and development of new Assessors, both directly employed and sub-contractors to ensure that they deliver an effective assessment service that complies with accreditation requirements, internal procedures and business assurance principles within an efficient timeframe from point recruitment / contract agreement. Engage with other Assessor Managers to support and develop consistently effective processes and arrangements.


Manage the development plan, monitor, action and progress the effective and efficient development and deployment of new Assessors, both directly employed and subcontractors from date of recruitment through to agreed sign off at least to Lead Assessor.  This will include working with other Assessor Managers, HR, Operations office team, Client Services and product Technical Specialists and Resource Authorisers to ensure the process is progressed effectively, competence requirements of the roles are achieved to the agreed objectives and targets such as assessor utilisation.


Support the business as required by leading on projects and tasks. Working with other managers and teams, develop effective project plans and deliver the stated goals within stated time frames.


Monitor and manage individual Assessor performance during recruitment and induction period using processes including accompanied visits and field review, client feedback, review of assessment reports and feedback from Management Systems’ colleagues. Support Assessors in developing agreed technical and behavioural competencies through coaching, formal training, self-learning, or other appropriate development mechanism. Providing feedback as appropriate in order to support professional development.


Where required, undertake performance monitoring, Resource Authoriser, Technical Review as appropriate, authorising approvals, suspensions and withdrawals of approval in compliance with accreditation requirements, internal procedures and business assurance principles.


Have sufficient awareness of LR’s service range to enable proactive discussions with clients about our products and services.


Manage your team to ensure that all opportunities are taken to identify the needs of the client and promote additional or higher value services by field staff. Support your team in actively building strong and positive client relationships. Work with field staff and BDM’s to develop Key Accounts, manage existing relationships and develop new business opportunities and sales leads.


Provide timely client feedback and insights to appropriate internal recipients initiating and leading clients improvement projects as required


Ensure that changes in business strategy, assessment methodology, processes and procedures are communicated and implemented effectively.


Organise, prepare and participate in Assessor meetings and training events, involving other Management Systems’ managers and experts as appropriate, and ensuring that an opportunity is created for participants to learn and build engagement. This includes leading the training of assessors in new systems and applications such as BOS, MFS & ART acting as a Super-user for direct reports and others.


Investigate and resolve client complaints and queries promptly and appropriately, taking every opportunity to foster strong working relationships both internally and externally


Ensure effective implementation of a client retention strategy, in collaboration with Customer Services Management and Key Account Management that ensures targeted client retention


Eliminate or minimize employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities.


Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely.


Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities.


Technical/Professional Qualifications/Requirements:


Experience in leading, managing, recruiting and coaching a virtual team from recruitment stage to full effectiveness


Expert knowledge of management systems and their application


Understanding/appreciation of relevant legal/regulatory framework


Substantial industry experience in specialist sector, preferably within a management systems environment


Commercial understanding of business management


A thorough understanding of the concepts including Business Assurance and risk based assessments. Assessor, Resource Authoriser and Technical Review status in at least one product or discipline, or working to achieve these


Extensive knowledge of Management Systems’ products and processes, and understanding of Management Systems’ competitive advantage


A degree (or equivalent qualification) in a relevant subject


Competent in Microsoft Office suite (Word, Excel, PowerPoint), BOS, MFS & ART Super-user or working to achieve this level


Experience of designing and delivering training and induction programmes would be an advantage


Adaptable and well organised with a practical minded approach and an ability to work to tight deadlines


Demonstrate proactive approach to CPD in areas including technical, industry and legislator changes and developments, sharing knowledge and skills with others


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