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Technical Account Manager - Agriculture Supply Chain

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Date: 15-Sep-2021

Location: Edinburgh, GB, EH12 9DQ

Company: Lloyds Register

To provide technical and commercial management for key LR agri clients. They will be responsible for ensuring that LR’s service to named customers is industry leading and they will be recognised by their customers as the primary accountable contact for contract requirements.

They will work closely with customers, LR commercial and office teams to ensure that contracted services are being delivered in line with agreements. They will build effective relationships with customer decision makers to give value and offer innovative additional services to retain and grow LR’s customer base.

 

Key responsibilities:

 

  • Serve as the customer’s primary contact to proactively manage the named technical account relationship and contract requirements, overseeing day to day delivery
  • Build and maintain excellent client relationships through proactive communication and action to fulfil client

    expectations. Includes participation in client meetings and reviews, owning responsibility for action and problem resolution.
  • Liaise with Operations & Planning team to ensure client expectations are communicated and understood.
  • Field, manage and refer technical queries from customers in response to their technical support needs
  • Seek to use their deep understanding of the client to develop new services and solutions for their clients, being responsible for the commercialisation and roll out once agreed.
  • Work with the Operations & Planning team to deliver an annual plan of service delivery, communications and

    formal reviews to customers, including reporting agreed performance indicators to customers and senior management.
  • Look for opportunities for LR within the region, using industry knowledge and contacts to build relationships with potential new clients. Oversee rapid on-boarding of new business and resource to meet demand
  • Identify and implement changes to deliver continual improvement in customer service and introduce new services to grow LR’s business
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all

    necessary LR personnel that are required to work alongside the customers.
  • Lead on the preparation of new contracts for services for customers, being fully aware of deadlines

    and providing suitable lead times to allow for full reviews and opportunities to promote new services to clients
  • Develop and maintain close working relationships with key individuals/decision makers within customer’s business, making LR a part of their internal decision making
  • Keep abreast of competitors’ initiatives to ensure LR remains customer relevant and innovative relative to the

    Competition
  • Work with the Operations & Planning Manager on budgets and forecasting to ensure accurate financial reporting

 

Technical/Professional Qualifications/Requirements:

 

  • A degree or equivalent from a tertiary organisation recognised by Lloyd's Register within the relevant field of food, science or relevant experience within role within the food industry.
  • 3 years operational experience as a technical manager
  • Qualified as lead assessor in GFSI recognised standard
  • Knowledge of complex global, multi-site and multi standard operational structures and of managing change in those environment
  • Being customer centric – putting the customer at the heart of all we do whilst ensuring that by doing so still gives the business benefits of growth or improved efficiencies.
  • A collaborative approach to problem solving with strong communication and diplomacy skills to guide, negotiate, influence and persuade at all levels-possess excellent relationship building skills
  • Ability to understand and assess complex and sometimes unfamiliar situations, driven by detail, visualise solutions and see through to resolution and work effectively within a matrix organisation.
  • Good team player able to influence and work with others to ensure all are working to the common goal, in a consistent approach and to support when others are focused on other tasks to help speed up the progression of their customers’ needs
  • Strong commercial awareness. Ability to develop strategic action plans based on input from key persons.
  • Experience in managing data, spreadsheets and producing reports, KPIs and recommendations. Computer literate in MS Office.

 

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

 

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