People Service Delivery Advisor

People Service Delivery Advisor

Location: Poland (Gdansk)

Languages: English (is a must), German and Polish (are an advantage)

What we’re looking for 

We are seeking a dedicated and experienced People Service Delivery Advisor to join our HR department, to be based in Poland. In this role, you will be responsible for overseeing and spearheading the HR processes that come under the Employee Life Cycle, i.e. from onboarding to offboarding. Additionally, you will manage and administer employee benefits programs, working closely with internal stakeholders, external vendors, and the larger HR team. You will be accountable for documenting HR processes, ensuring procedures and benefits are in line with the legislative requirements in Poland and countries in Eastern Europe, while aligning with the new ways of working in LR and LR’s global standards. Your attention to detail, passion for employee success will contribute to the overall growth and success of our organisation. 

 What we offer you 

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
• Fixed term role of 12 months - A Full-time permanent role 
• The job is in hybrid model with from the office in Poland

Your primary role will be that of a People Service Delivery Advisor who will also help the People Advisory team, to enable LR People Operations team be a scalable, customer and delivery focused, effective function. This role will drive SLA adherence, ensuring processes are globally consistent and executed to exceptional standards. The role holder will take accountability for ensuring processes are constantly refined, up to date, and best in class, seeking out automation and improvement opportunities, whilst ensuring a great colleague experience. 

The role 

• Coordinate and facilitate onboarding of new hires, ensuring all necessary paperwork, training materials, and resources are provided.
• Provide guidance and support to new employees by answering questions, addressing concerns related with the completion of required forms and documentation linked to onboarding. 
• Process transactional data requests in SuccessFactors through the leveraging of relevant case management tools (ServiceNow / c4c), whilst maintaining strict adherence to relevant SLAs. 
• Ensuring LR is compliant on all separation and leave administration matters within People Operations team, for Poland and Eastern Europe. 
• Focus on closing tier 0 and tier 1 activities within People Service Delivery team, supporting tier 2 tickets amongst the People Advisory team and assisting or guiding other teams within/outside HR whilst keeping the stakeholder adequately informed, thereby enriching employee experience. 
• Play the role of an Advisor for the countries in Eastern Europe, to ensure all relevant HR and linked compliance activities are executed independently and in collaboration with the People Service Delivery and People Advisory teams in LR. 
• Work closely with People Experience team to manage cases as they come in and process within a timely manner, working towards improving the employee experience, and automating where possible. 
• Work with the People Technology team to maintain and manage SuccessFactors and ServiceNow to the highest possible standard, with clear standard operating procedures in place and the removal of any single point of failure. 
• Provide guidance to the Employee Relations and Industrial Relations teams to be compliant for Poland and surrounding geography. 
• Ensure exceptional process adherence, data accuracy and adhere to relevant process escalation where required. 
• Problem-solve and deep-dive into process errors and issues as they arise. 
• Take a collaborative one team approach to working, ensuring to foster and support a one team mentality not just within People Service Delivery, but the larger HR teams. Treat colleagues and team members with respect and bring a positive attitude to the work you do. 
• Responsible for documentation of processes where available and set up of activities to ensure LR is compliant in Poland and other countries of Eastern Europe. 
• Support the drive towards a continuous improvement culture by using problem-solving, and clear communication. 

What you bring 

• Technical / Professional Qualifications / Requirements: 
• Proven experience in HR Shared Services, preferably on all aspects of Employee Life Cycle management globally. 
• Proven ability to ensure strict adherence to SLAs with clear capacity management planning.  
• Ability to communicate effectively at different levels within organisations and to influence successfully and openly at all levels within LR. 
• End to end knowledge of people processes and experience of working with enabling these through technology. 
• Ability to problem solve data integrity challenges and issues, working through SuccessFactors and ServiceNow, diagnosing the root cause of complex issues and identify and implement solutions. 
• Solution mind-set, with the ability to bring forth resolutions with zero/minimal errors. 
• Must be able to read & write Polish fluently (and thus be able to also translate documents from English to Polish and vice versa). German is an advantage.
• Must be affluent with the local legislative knowledge and with hands-on experience in Poland primarily.  
• Expertise preferred in the Central European region covering most if not all the countries in the European subcontinent. 

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply.

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them!

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

 If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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