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Global Client Training Co-ordinator

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Date: 23-Jun-2022

Location: Genoa, IT, 16124

Company: Lloyds Register

Job ID:36693
Location:Genoa : Via Sottoripa 1A/112-113  
Position Category:Administration/Business Support
Position Type:Employee Regular

Global Client Training Coordinator

Primary location is Italy, other locations in Europe to be considered

Are you an experienced Training Coordinator with a passion for training administrative support?

Would you like to contribute to LR Maritime Client Training and contribute to delivering excellent customer support globally every day?

Then working as a Client Training Coordinator for Lloyd's Register is for you! We will offer you a challenging job opportunity and the opportunity to grow and achieve your ambitions.

 

Role Summary:

As a Global Client Training Coordinator, you will provide high level administrative support as part of defined procedures and you will undertake a wide range of complex administrative activities and resolve complex queries.

The purpose of the role will be to support with LR Maritime Client training through arranging and coordinating training activities globally for our clients, whilst providing excellent customer service and query resolution as required. This role will also coordinate the sales training requirements for our internal global sales teams.

 

Main Responsibilities:

  • Coordinate external (Client) Training Activities (including but not limited to activities from contract to course completion activities and invoicing).
  • Handle and respond to basic client enquiries relating to training activities.
  • Support the Maritime Training Services Manager in Business Development Activities as needed.
  • Attend Maritime Client Training courses and support client query and business development needs.
  • Attend Seminars, Exhibitions and Promotional events and assist in the development of promotional communication content and activities, as necessary.
  • Develop internal training sales coordination activities for our global sales teams.
  • Produce training reports, supporting monitoring against KPIs.
  • Keep promotional materials and the on-line training platform up to date.

Key Health & Safety Responsibilities:

  • Assess the risks and to work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems. Refuse to undertake work that compromises your safety or health.
  • Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.

Required Qualifications:

  • Degree or equivalent from a tertiary organisation recognised by Lloyd’s Register within the relevant field of HR, Training, Education, Business Administration, Economics or related field (minimum of two years programme) or Qualifications from a marine or nautical institution and relevant sea-going experience as a certificated ship’s officer.
  • Minimum two to three years of (2-3) years of working experience in coordinating global activities, dealing with different cultures.
  • Knowledge of training methodology to enable support role
  • Computer literacy and advanced knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Excellent command (written and oral) in English language using relevant professional terminology.

You are someone who:

  • Communicates in a structured way and has ability to present ideas in a simple way
  • Has the ability to communicate effectively across levels both internally and externally.
  • Has a drive for results, solution focused thinking and is keen to take accountability and ownership for delivering customer needs.
  • Can self-manage and prioritize tasks towards achieving goals
  • Demonstrates initiative and proactiveness and has flexibility adjusting your approach when necessary.
  • Has good planning and process management skills (scopes the length and difficulty of tasks; sets objectives and goals; breaks down work into process steps)
  • Has perseverance in the face of obstacles
  • Displays a team spirit, particularly in a multicultural environment and ability to work both independently and as part of a team with colleagues in person and remotely around the world.
  • Is customer focused and driven to achieve excellent customer service.

What we offer
We offer you an exciting working environment with intellectual challenges, responsibility and high-level client interaction. An attractive remuneration package will be negotiated with the right candidate.
You will be working in a friendly work environment which is highly productive, collaborative and innovative -- where your voice is heard.

About Lloyd's Register
The Lloyd's Register Group (LR) is an independent risk management organisation that helps to improve our clients' quality, safety, environmental and business performance throughout the world. This is mirrored in our mission statement "working together for a safer world".

LR is a global engineering, technical and business services organisation and a maritime classification society, wholly owned by the Lloyd's Register Foundation, a UK charity dedicated to research and education in science and engineering for the benefit of the community at large.
Our expertise and activities cover Marine & offshore Classification and Maritime Performance Services.

Interested?

Are you interested in this job? Apply now via the ‘apply’ button and upload your C.V. and cover letter.

We will evaluate also candidates recognized as Protected Category ( Art. 1, 18 Law 68/99).

If you have any questions regarding this vacancy, you can contact Kalliopi Christopoulou (Corporate Recruiter – South Europe / kalliopi.christopoulou@lr.org).

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

 

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).    

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