Billing Team Leader - Contract to Invoice

Job ID:42058

Senior Business Support Specialist

Lloyd’s Register

Location: Navi Mumbai

Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)

What we’re looking for

We are looking for a Team Leader to manage a small team of Contract to Invoice specialists supporting our Marine business. You will be responsible for ensuring the effective processing of in-service contract set-ups, service order set-ups and service order closure requests within agreed turnaround times and quality SLA/KPIs.

What we offer you

The opportunity to work for an organization that has a well-defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes

A full-time permanent role.

The role

• Manage a small team of Contract to Invoice specialists, ensuring activities are completed within agreed turnaround times and quality SLA/KPIs.
• Ensure the team sets up, amends and maintains In-Service contracts in ByD.
• Ensure specialists process Credit Notes in accordance with client contracts, regulations and requests, carrying out approvals where necessary.
• Ensure invoicing is processed in accordance with client contracts and country requirements.
• Ensure pre-billing queries are accurately categorised, kept up to date, monitored and resolved in a timely manner, reducing backlogs where required.
• Perform root cause analysis on recurring pre-billing queries to identify systemic issues causing more queries.
• Ensure alignment across countries by identifying and highlighting inconsistencies in processes or the application of standards.
• Maintain documentation relating to non-standard or country-specific billing processes where deviations from global standards exist.
• Maintain Country Billing Bibles to support consistent and accurate processes.
• Suggest improvements and work with the Global Process Owner on new process implementations.
• Perform housekeeping tasks in ByD to ensure the system and associated information are maintained appropriately.
• Maintain client data as necessary.
• Build positive working relationships across departments, including Commercial, Service Delivery, In-Service Finance, FSD, Product Pricing and Management.
• Manage stakeholder escalations through to final resolution, ensuring root causes are analysed and appropriate actions are taken to mitigate recurrence.
• Undertake other relevant tasks as requested by the Global Contract to Invoice Manager.

What you bring

• Bachelor’s degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.
• Previous team leader experience in contract administration, billing, service delivery, order management or operational support, including experience leading or supervising a team.
• Solid knowledge of contract-to-invoice processes, including billing, credit notes, service orders and contract management.
• Well-developed analytical and problem-solving skills, with the ability to identify root causes and produce effective solutions.
• Ability to manage priorities, deliver against SLAs/KPIs and support team performance.
• Previous experience of identifying and supporting process improvement within a team, delivering measurable gains in accuracy, efficiency or turnaround time 
• Ability to lead, motivate, coach, and develop a productive team.

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to manage tasks and prioritize them toward meeting goals
• Is effective at solving problems and making timely decisions
• Is motivated and willing to take initiatives
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone
• Display a team spirit, particularly in a multicultural environment and ability to work both with minimal supervision and as part of a team with colleagues in person and around the world.
• Be willing to adjust, and prepared to take on new responsibilities
• Have the motivation for results, solution focused thinking and you are keen to take accountability and ownership for delivering customer needs.
• Demonstrate initiative and willingness to take action adjusting your approach when necessary.
• Solid collaboration skills to work with teams across the organisation, with cross-functional teams as well as internal teams of departments

#LI-KC1 #LI-Hybrid

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply. 

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them! 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

 If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).