Head of Billing / Contract to Invoice Manager

Job ID:42057

Head of Billing / Contract to Invoice Manager

Lloyd’s Register

Location: Navi Mumbai

Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be revisited)

What we’re looking for

We are looking for a Head of Billing / Contract to Invoice Manager to manage the global Contract to Invoice team across Lloyd’s Register locations, ensuring accurate, timely and compliant invoicing that supports a positive customer experience, revenue realisation, working capital performance and cash collection.

In this role, you will be accountable for global Contract to Invoice operations, invoice quality, transformation and continuous improvement. Working closely with the Contract to Invoice Global Process Owner (GPO), you will partner with Commercial, Service Delivery, Shared Service Centres, Finance, Accounts Receivable, Technology and Transformation teams to deliver efficient, standardised and scalable invoicing processes.

What we offer you

• The opportunity to work for an organization that has a clear sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.
• A full-time permanent role.

The role

• Manage the global Contract to Invoice function, ensuring accurate, timely and compliant invoicing across the business.
• Ensure invoices are issued in accordance with contractual terms, statutory requirements and LR policies.
• Oversee consistent global Contract to Invoice processes while maintaining appropriate local regulatory compliance.
• Establish service standards, controls and governance across Contract to Invoice activities, and conduct operational performance reviews to resolve issues affecting effectiveness and client satisfaction.
• Work closely with the Contract to Invoice GPO to provide leadership for the billing component of the end-to-end Contract to Invoice process.
• Reduce billing cycle times and improve conversion from service completion to invoicing, while making changes that increase cash realization and reduce revenue leakage.
• Partner with Commercial, Service Delivery and Accounts Receivable teams to improve handoffs, process efficiency, ownership and accountability across key billing workflows.
• Implement effective billing controls to minimise invoicing errors, credit notes and revenue loss, while ensuring appropriate governance around revenue recognition and invoicing processes.
• Monitor invoicing compliance and operational risk metrics, support internal and external audit requirements, and manage escalations relating to high-value or high-risk client issues.
• Improve invoice accuracy and enhance the “I Need to Pay” customer journey, reducing invoice queries and disputes through process improvement and root cause analysis.
• Conduct initiatives to improve invoice transparency and customer satisfaction, ensuring billing processes effectively support customer needs.
• Manage strategic billing transformation initiatives and support Contract to Invoice programme objectives.
• Together with the Contract to Invoice GPO, implement automation, digitisation and AI-enabled process improvements.
• Develop operational dashboards and KPI reporting to identify performance opportunities and promote a culture of continuous improvement and operational excellence.
• Sponsor initiatives focused on invoice quality, billing productivity and workload optimisation.
• Act as a senior business partner for Contract to Invoice processes across Finance, Commercial and Operations, guiding decisions relating to process design, systems and service delivery.
• Build good relationships with key internal stakeholders and represent Contract to Invoice within Finance Operations and Q2C Project governance forums.
• Communicate billing performance, risks and improvement plans effectively to senior leadership.
• Lead, coach and develop a well-balanced global Contract to Invoice organisation, creating a culture of accountability, customer focus and continuous learning.
• Develop future capability requirements aligned with automation and operational excellence, establishing clear objectives, performance expectations and development plans.
• Ensure health and safety is considered in the planning and execution of activities, manage team compliance with relevant requirements, and monitor performance to identify and implement appropriate corrective, preventative and improvement actions.

What you bring

• Bachelor’s degree or equivalent qualification in Business Administration, Finance, Accounting, Commerce or a related discipline.
• Significant previous experience in billing, revenue operations, or accounts receivable, including previous experience in a management or leadership capacity of a big team.
• Solid knowledge of contract-to-invoice processes, including billing, credit notes, service orders and contract management.
• Advanced analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
• Advanced proficiency in Microsoft Excel and enterprise resource planning (ERP) or accounting software (e.g., SAP, QuickBooks, Salesforce Billing)
• Experience in managing priorities, delivering against SLAs/KPIs and supporting team performance.
• Understanding or exposure in the maritime industry will be considered an advantage.

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Can demonstrate a willingness to take initiative and flexibility adjusting your approach when necessary
• Has effective collaboration skills to work with teams across the organisation, with cross-functional teams as well as internal teams of departments
• Can communicate effectively at different levels within organizations and collaborate effectively and openly at all levels – both internally and externally
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone
• Is able to support diversity and delegate supporting a culture of learning and development

#LI-KC1 #LI-Hybrid

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply. 

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them! 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

 If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).