People Service Delivery Advisor Fixed Term Contract (15 months)

Job ID:39470
 

HR Shared Service Advisor

Lloyd’s Register

Location: India - Mumbai 

Work Schedule: Morning Shift 07:00 - 15:30 and Afternoon Shift 14:30 - 23:00

Fixed Term Contract: 15 months 

What we’re looking for 

An HR Shared Service Advisor who can handle all queries through a case management tool, responding to the majority of routine requests for information and advice and referring more complex cases to HR Operations in the country or relevant specialists. Someone able to provide transactional / administration support along with reporting capability to enable the wider HR Services.

As an international organization, you will have good oral and written knowledge of English.

What we offer you 

• Competitive Salary.
• Fixed Term Contract.
• Flexible Hybrid work schedules with an appreciation for work-life balance.
• Working in a global company with the ability to work with different cultures and diverse people.

• The opportunity to work for an organization that has a strong sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.

The role 

• Serve as first point-of-contact for HR queries from line managers and colleagues - providing accurate and timely information, advice, and interpretation of country and area-level HR policies, processes, and issues.
• Where required, conduct research to find answers to questions, in liaison with HR teams and Business.
• For complex queries that require either detailed local knowledge/presence or ongoing support, refer to the HR Advisory in the country.
• Perform transactional/administrative services in support of HR processes and customers to agreed standards.
• Provide dashboards, logs, and reports containing data and analytics to the Business, COE, and HRBPs for further analysis.
• Keep the case management system up to date with all actions and ensure cases are closed out on time.
• Maintain excellent customer service delivery. Manage own workload and prioritize tasks to ensure SLAs are achieved.

What you bring 

• Previous experience in a similar HR role within a multinational environment
• Excellent verbal and written communication skills, adapting messages to diverse audiences.
• Strong organizational skills, attention to detail, and a proactive approach
• Strong focus on customer service, providing pragmatic solutions
• Collaborative spirit with the ability to work seamlessly within a team

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, we are a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world by promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration, and develop action-oriented solutions to make the world a safer place. 

Want to apply 

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups. 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing  

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).