Project Support Team Leader

Job ID:40127
 

Project Support Team Leader

Location: Mumbai

What we’re looking for 

We are seeking a Project Support Team Leader to manage a team of Administrators and Coordinators, ensuring effective project support and delivery. The ideal candidate will handle escalations, meet KPIs, adhere to global processes, and build strong working relationships with senior stakeholders. Additionally, the Team Leader will be responsible for driving continuous process improvement and managing knowledge within the team.                

What we offer you 

• Competitive Salary
• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.

The role 

• Leadership and Performance Management: Lead and manage a hub/cluster team responsible for RP activities on simple and standard projects. Provide guidance, support, and performance management to team members to cultivate a high-performance culture, ensuring strong accountability and performance within the team.
• Project Support Management: Oversee the coordination and execution of simple and standard projects, ensuring they are completed on time and within scope.
• Stakeholder Management: Collaborate with operational stakeholders to ensure alignment and effective communication throughout the project lifecycle, acting as the primary point of contact for designated teams and facilitating project handoffs that require coordination.
• Process Improvement: Continuously assess and refine processes to enhance efficiency and effectiveness in project delivery and support.
• KPIs and Standards: Establish and monitor Key Performance Indicators (KPIs) and targets for the project support team.
• Knowledge Management: Oversee knowledge management initiatives within the project support team, ensuring that essential knowledge is created, maintained, shared, and applied globally.
• Continuous Learning: Foster a culture of knowledge sharing and continuous learning within the team.
• Client Centricity: Identify customer needs and take proactive measures to ensure positive experiences. Promote a client-centric culture that prioritizes customer experience in LR’s business.
• Ownership Handover: Ensure smooth and clear transitions of tasks between teams during the process cycle. Follow the RACI document and clearly communicate transition points to prevent task overlap or gaps in ownership.
• Professional Integrity: Act with integrity at all times, conducting activities in accordance with internal procedures and legislation, while pursuing Continuous Professional Development to maintain a high level of relevant knowledge and awareness.

What you bring 

• Demonstrated experience in a team leadership role, ideally in project support or a related area.
• Strong problem-solving and decision-making skills, with a proactive approach to managing escalations and implementing preventive measures.
• Excellent stakeholder management abilities, capable of building and maintaining effective relationships with operational stakeholders.
• Experience in continuous process improvement and knowledge management.
• Solid understanding of global processes and standards, with the ability to ensure compliance and promote adherence within the team.
• Outstanding communication and interpersonal skills, with the capacity to influence and negotiate across all levels of the organization.

#LR-AR1

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply. 

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them! 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

 If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).