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Service Delivery Support

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Date: 05-Aug-2022

Location: Glasgow, GB, G3 8JU

Company: Lloyds Register

Job Overview: To provide high level Service Delivery Support against defined procedures, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. May include delegation and monitoring of other’s work.

 

Job Responsibilities:

Working closely with the UKI Sales, Service Delivery and Service Delivery Support teams.  Main duties will involve but are not limited to those detailed below:

  • Liaising with clients by telephone and email to assist with requests for both technical issues and attendance.
  • Preparation and issue of quotes ensuring contractual obligations are met in line with our Group Management Systems.
  • Liaising with clients/colleagues in relation to investigation and resolution of invoice queries.
  • Responsibility for management of small projects ensuring that costs are monitored and invoices issues in a timely manner as per contract.
  • Assisting with the control of debt by liaising with clients who have overdue invoices on account.
  • Working alongside a Shared Service Centre team to ensure any task requested are actioned within the agreed timeframes.
  • Sharing suggestions with colleagues on an process improvements to support our drive for continuous improvements.
  • Populating an Electronic Workbook and Surveyor Calendars with allocated jobs using Microsoft Outlook

 

Job Requirements:

  • A good working knowledge of various PC software applications
  • Previous experience of SAP ByD would be preferable
  • Good cooperation and communication skills
  • Meticulous organisation skills with the ability to adapt, multi-task under pressure and meet demanding deadlines
  • Ability to work with professional business systems
  • Commercial awareness and good customer focus

 

 

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

 

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).    

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