Administrator - Service Delivery Support (SDS)

Administrator - Service Delivery Support (SDS)

Location - Hamburg / Hybrid Position 

We are looking for a Service Delivery Support (SDS) Administrator to join our SDS Hamburg team.

In your role as SDS team member you will be responsible to manage Order to Invoice process and perform the following activities in SAP ByD system:

• Respond to client and other incoming enquiries and produce quotations with appropriate pricing; gain approval for Quotes
• Arrange for changes in Customer Master Data if required
• Obtain client authority to start work/purchase order (PO)
• Check existing contracts, attach notes in ByD, confirm invoicing details
• Set up ‘Contract’ (Field Service and Repair) or ‘Project’ (Projects) for the agreed scope of work.
• Create Service Order or Sales Order
• Assign Responsible Person (RP) and allocate work to SD
• Function as RP for some transactional work
• Monitor progress of service and/or sales orders
• Create project invoice requests
• Schedule and monitor tasks in ByD dashboard
• Monitoring quotes, validity of contracts, projects progress, work centres, work packages for assignment
• Review open jobs, ageing projects; close jobs where possible so they can be billed
• Confirm ‘goods receipt’ when a service if delivered / task is complete
• Prioritise and process documentation/data/information in accordance with local business requirements and agreed deadlines
• Data filing/entry in accordance with defined procedures
• Deal with queries and build relationships with internal/external clients, as appropriate
• Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints.

Required skills:

• proficiency in the German and English language (spoken and written)
• strong customer orientation
• responsive and pro-active
• professional administrative education or equivalent
• PC-literate; high affinity to work with professional business-systems
• structured and well-organized working style
• attention to detail and data correctness
• good numerical skills
• good cooperation and communication skills with own team and with other internal and external stakeholders

Benefits: 

Full-Time - 36h/Week, Monday to Friday 
Holiday entitlement - 30 Days
Bonus
Pension scheme 
Personal development 
Other local perks 
 

MUST have: Authorization/permit to work in the respective country (you are free to work in the Germany if you have the nationality of a country that is part of the European Union (EU), the European Economic Area (EEA) or Switzerland. Every non-EU citizen who wants to work in Germany must provide a valid work permit.

If you have any further questio regarding this job offer please feel free to reach out to Mr. Ingo Schleicher-Mogavero, Corporate Recruiter North Europe -- ingo.schleichermogavero@lr.org 

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