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Team Leader - North Germany

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Date: 29-Dec-2020

Location: Hamburg, DE

Company: Lloyds Register

Job ID:31768
Location:Hamburg : Überseeallee 10 (LR_L000410)
Position Category:Management
Position Type:Employee Regular

The Lloyd’s Register Group (LR) is an independent risk management organisation that helps to improve our clients’ quality, safety, environmental and business performance throughout the world. This is mirrored in our mission statement “working together for a safer world”. LR is a global engineering, technical and business services organisation and a maritime classification society, wholly owned by the Lloyd’s Register Foundation, a UK charity dedicated to research and education in science and engineering for the benefit of the community at large. Our expertise and activities cover Marine & Offshore, Management Systems and Inspection Services.

 

We are now looking for a

Service Delivery - Team Leader (m/f/g) - North Germany

 

The purpose of this role is to effectively manage our operational area in  Northern Germany to meet specific commercial/business objectives. To lead, develop and coach a highly responsive team that bring thought leadership to both our business and our clients to maximise future business and development opportunities.

As the team leader you will be responsible for managing and engaging the service delivery team in North Germany, including setting and agreeing team members’ monthly and quarterly goals and reporting results on daily activities in your area of responsibility. You will ensure that your team completes all the required activities to ensure a smooth end to end service, providing a high-quality service to our clients safely, professionally and within agreed or reasonable timescales with a particular focus on;

  • Ensure that service delivery team achieve the required performance targets and standards. Ensure that all personal and team targets and deadlines are met through monitoring, reporting progress, providing feedback and taking appropriate corrective action where required
  • Monitor and control all financial KPIs to ensure the targeted levels are maintained
  • Monitor, prioritise, delegate and co-ordinate financial and other management information relating to the work of the team.
  • Prepare, present reports and management information relating to performance, budgets and any other aspect of the team’s work.
  • Drive Service Delivery activities such that related country/Regional Budget (External Income and Margin) targets are met
  • Motivate, develop, coach, train, induct and formally appraise team members to set performance standards, recognise achievement and deal with performance issues to sustain a high-performance culture.

 

What we require:

  • Friendly, enthusiastic and a good team player able to work as part of a large team
  • Self-motivated and willing to take the initiative
  • Effective time management with the ability to work under pressure and meet demanding deadlines
  • Ability to coach/mentor team members to improve team and organisational performance
  • Ability to quickly and effectively assimilate detailed and complex information
  • Experience of managing and leading teams with a proven track record in developing and motivating team members
  • Fluent German and English skills in both written and verbal communications
  • strong organisational skills with the ability to adapt and successfully multi task with conflicting priorities
  • Experience of managing output, enabling high standards of service delivery support.
  • Excellent IT skills - Word, Excel, Internet, Powerpoint, databases
  • Excellent interpersonal and communication skills with the ability to influence colleagues to deliver excellence

 

What we offer

We offer you an exciting working environment with intellectual challenges, responsibility and high level client interaction. An attractive remuneration package will be negotiated with the right candidate. As for every Lloyd's Register staff member, a personal development plan will be made by you and your manager to support you in realizing your long-term goals.

 

Apply?

Are you interested in this job? Apply now via the ‘apply’ button and upload your C.V. and cover letter.

 

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities)

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