Commercial Execution Administrator (6 months fixed term - Americas)

Job ID:39840
 

Commercial Execution Administrator

Location: Americas

What we’re looking for 

As part of this role, you will provide administrative support within Commercial business stream and ensure consistent application and adherence to all current and valid commercial processes within the scope of the role.

To support the client-centricity of the commercial organization, focusing on a positive and consistent client journey.

What we offer you 

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
• A fixed term contract of  6 months

   The role 

• Block Fee Management: Support the maritime sales team with the creation and through-life commercial management of Block Fee Agreements (BFA), including addressing BFA related contract queries raised by external clients.  To provide administrator support during the Pending Service Order process, including coordination of and reporting on the key process milestones with all relevant functions,
• Bids & Contracts: Support the Bids & Contracts team for the execution of contract submission related to expiry and validation.
• Bid Approval: Support the maritime sales team with investigation, information gathering and ATQ completion (if applicable) related to simple bid submissions (as defined in the Bid Process).
• Proposal Development: Support the maritime sales team in the preparation of simple proposals, including pricing, using the current proposal templates and guidelines.
• Sales quote creation / ByD quote creation: create and update all sales quotes and block fees in ByD
• Client Engagement: Address less complicated client queries which are within the scope of Commercial Operations and escalate when required to the appropriate subject matter expert, keeping salesforce updated and the account manager informed.
• Feedback Handling: Escalate client feedback to the relevant account owner or CRM and when required, support the prompt resolution of complaints in accordance with the complaints process, BMS and all applicable SLAs.
• Process Adherence: Ensure adherence to all applicable processes (which shall include but not be limited to ByD and commercial processes).
• Professional Integrity: Act at all time with integrity, and conduct activities in line with internal procedures, legislation and accreditation schemes; and pursue Continuous Professional Development to maintain a high level of relevant knowledge and awareness.
• Exhibition of records: coordinate EOR requests
• Lead queue management: timely allocation of leads to the correct account responsible
• Client business reviews: support maritime sales community with research, analysis and market information and creation of periodic client business reviews.

What you bring 

• A degree or equivalent in a relevant field of study
• Exposure in the Account management field with understanding of sales and client care principles. Previous exposure in the same industry is highly preferred.
• Previous experience supporting Account management activities in a virtual/international context.
• Understanding of the market and marine environment to support commercial focus.
• Use own initiative able to prioritise and work on multiple tasks whilst adhering to tight deadlines.
• Flexible and results-oriented approach to meet varying and competing client and business demands.
• Adaptability and well-organized approach with a practical mind
• High degree of accuracy.
• Ability to work as part of a team to contribute to achieving departmental/business objectives.
• Computer literacy in MS Office.
• Very good command (written and oral) in English language

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards achieving goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is flexible and eager to take initiatives
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply. 

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them! 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

 If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).