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Technical Account Manager

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Date: 01-Feb-2019

Location: Houston, TX, US

Company: Lloyds Register

Job ID:27831
Location:Houston : 1330 Enclave Parkway (LR_L000269) 
Position Category:Technical
Department:US900661 : Food Operations (US900661)
Position Type:Employee Regular
Education Required:See Job Description
Experience Required:See Job Description
Relocation Provided:No

Lloyd’s Register started in 1760 as a marine classification society. Today, we’re one of the world’s leading providers of engineering and technology-centric professional services – improving safety and increasing the performance of critical infrastructures for clients in over 75 countries worldwide. LR is a leading independent provider of accredited certification services across a broad spectrum of standards and schemes as well as customized assurance programs. We deliver our services to companies operating in all of the major sectors worldwide.

 

We are now recruiting for a Technical Account Manager (Home Based) reporting to our Houston, Texas office. This role will provide operational management of technical aspects of service delivery to clients in our Food and Drink sector. 

 

Key Responsibilities:

  • Management of technical aspects for assigned key clients with global contracts and focus on delivering value to customers, in line with LR objectives and in compliance with the procedures and accreditation guidelines for certification.
  • Serve as primary point of contact with key clients regarding all technical aspects of the relationship.  This includes guidance on assessment schemes, assessor performance, technical review, and reporting.
  • Perform assessments, propose specialist solutions and training to key clients, within agreed budget and contractual requirements – where needed also involved in the preparation of contractual agreements for these services.
  • Assist key clients in the development of customised 2nd party schemes and reporting processes.  Responsible for the development and effective implementation of 2nd party technical review processes.
  • Develop standardized working methods, tools and templates for managing key clients and other type of clients with demanding needs and expectations – preferable across multiple food and drink categories - and share the information and best practices within the organization by training, support and facilitating of both office based and field force colleagues and Assessor Managers to achieve effective knowledge transfer and application.
  • Oversee the induction of new key account specific Assessors. Review Assessor competencies for specific industry/business sectors and recommend authorisation to an appropriate Resource Authoriser.

 

Qualifications:

  • Shall possess a relevant Bachelor's degree from a recognised university or equivalent.
  • Qualified as a Lead Assessor. 
  • Knowledge of complex global, multi-site and multi standard operational structures and of managing change in those environments.
  • Shall possess sufficient relevant previous working experience within the food and drink sector as a Lead Assessor, Technical Manager or equivalent sector experience and demonstrate comprehensive understanding of operational management of food and drink sector accounts.
  • Shall possess sufficient knowledge and assessor experience to perform technical reviews.
  • Management experiences in a Business to Business Sector (e.g. Industry) in the field of Quality, Environmental, or Health & Safety.
  • Good influencing and motivational skills demonstrated through advice, counsel or facilitating services.

 

We offer a comprehensive salary and benefits package, including health insurance, 401K, generous paid time off, flexible working and a unique corporate culture where work-life balance is real. Join us!

 

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities)

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