Sales Manager Indonesia

We have recently announced that Business Assurance and Inspection Services + Nettitude will be leaving the LR Group and will become a standalone business (LRQA) under the ownership of Goldman Sachs Asset Management.  It’s an exciting time to join our business as we have ambitious growth plans.  We are looking for talented people to join our business to help build on our strengths and transform our business to be the best partner for our customers.

Sales Team:

The Sales team is responsible for the management of sales and the creation of strong and trusted relationships with clients so that we can understand:

• their needs;

• we can use this information to plan how we will meet those needs; and

• generate sales as a result. 

The Sales and Marketing team serve as the interface between external clients, customer service and service delivery teams to ensure we develop services, marketing and sales strategies which are relevant to each specific client group so that we can grow the life time value of our existing clients and maintain our high end brand positioning.

Role Purpose

To manage an array of existing accounts and build the client base in order to achieve high sales targets.

• Generate new business and proactively manage specified accounts to promote LR’s products and services.

• To build key customer relationships, identify business opportunities, negotiate and close business deals within defined geographical locations, sectors and services.

• Leverage relationship with operations teams to ensure excellent service delivery, leading to client satisfaction and retention.

• To work with Operations and Customer Service to retain current client base and to sustain current relationships and improve share of wallet and profitability of existing client portfolio.

• Work closely with other sales and marketing teams (and other relevant internal departments) to present solutions and services to clients to increase sales opportunities and thereby maximise the ability to achieve agreed business plans, strategies and budgets.

Key Responsibilities:

1. Develop profitable and sustainable sales growth at assigned or new accounts in order to achieve/exceed agreed sales targets.

2. Liaise with technical delivery teams to ensure their involvement in defining resource capacity/capability and providing proposal/bid preparation support.

3. Develop a thorough understanding of our clients’ business to create a clear value proposition for customers. And implement appropriate account management strategies for designated Accounts, to proactively create cross-selling of our full range of Energy services with viable solutions, to meet clients' needs.

4. Maintain thorough understanding of the clients’ end use markets, their important customers, and their main competitors and share this understanding with the wider sales and customer service and operations teams.

5. Establish and maintain strong working relationships with customer services and technical delivery teams to ensure effective quoting and successful delivery of services to your clients.

6. Follow up leads received from technical delivery/customer service teams and work with clients and relevant internal stakeholders to define scope of works, prepare bids and see them through to execution.

7. Collect feedback from clients and work with internal teams to resolve client concerns; identify trends and make recommendations for implementing solutions.

8. Keep strong communication lines open with other sales colleagues, account managers and business development community across Energy and the wider LR Group.

9. Determine clients’ future needs and provide detailed client feedback to relevant departments with regards to product requirements and enhancements. And ensure internally that adequate follow up to client takes place.

10. Manage the CRM plan for designated accounts including overall customer satisfaction and profitability, to retain and grow the lifetime value of clients including meeting or exceeding sales targets.

11. Monitor and report on all client meetings and visits for each client in SalesForce, including relevant competitor activity. Disseminate this information to line manager. Contribute to appropriate sales review meetings.

12. Support and represent Lloyd’s Register at industry events, local seminars and presentations as required.

13. Conduct activities in line with internal procedures, accreditation schemes, legislation and industry standards as well as entering all leads/opportunities in Salesforce. 

Job Requirements:

• A bachelor’s degree in commerce or equivalent, with experience in manufacturing/power/downstream/upstream Energy sectors

• At least 5-10 years relevant (solution selling) experience in a sales/marketing and client facing role with proven track record of winning new business

• Experience of identifying client and business opportunities, including cold calling

• Experience of preparing and submitting bids and tenders to meet client proposals

• Excellent interpersonal and English communication skills with the ability to influence clients and colleagues to deliver excellence

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

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