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Senior Operations Advisor

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Date: 04-Jun-2021

Location: Kuala Lumpur, MY, 50088

Company: Lloyds Register

 

This role will provide administration, audit scheduling, and customer service care to support Lloyd’s Register Business Assurance clients throughout Australia and New Zealand. As a key part of our Service Delivery Support team, we are looking for a candidate with a background in administration, planning, and customer service. The successful applicant will be in close contact daily with clients, auditors, and Senior Managers to ensure smooth delivery of audit services.

 

An overview of the main duties is provided below:

 

Responsibilities:

  • Plan and schedule management system audits for business assurance clients;

  • Allocate work to auditors based on competence, availability, location and customer priorities;

  • Maximise planning efficiency through effective utilisation of full time auditors in a competent manner;

  • Ensure all client and scheduling data is maintained;

  • Maintain administration and database accuracy in relation to audits booked and client interaction;

  • Maintain a clear plan of allocated work, completed work and forecasted work;

  • Assist with payment queries;

  • Respond to queries in a polite and professional manner, ensuring all enquiries are dealt with promptly and satisfactorily resolved (by email or telephone).

  • Build and maintain good working relationships with key stakeholders in the office and field;

  • Reallocate work as required but ensure on time completion in an efficient manner;

  • Escalate key issues in a timely and prompt manner, ensure clear communication to the client where appropriate

 

Essential skills for the role:

  • Fluent, both written and verbal in English;

  • Ability to navigate multiple systems with ease;

  • IT literate; especially in Microsoft Office; experience using Enterprise Planning Resource systems;

  • Good stakeholder management and complaint resolution skills;

  • Have very good planning and coordination skills and deliver on targets;

 

Experience required:

  • Knowledge and experience of Certification Systems would be highly desirable;

  • Experience of administration and customer service in a professional services environment;

  • Experience of managing clients in a B2B environment;

  • Experience in working to tight deadlines; under a pressured environment.

 

Interpersonal Skills:

  • Ability to remain calm under pressure and meet deadlines;

  • Excellent communication skills;

  • Exceptional attention to detail and customer focused;

  • Takes initiative and a good team player;

  • Excellent telephone manner and communication skills. 

 

 

Diversity and Inclusion at Lloyd's Register:

 

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

 

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