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Software Support Engineer

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Date: 08-Sep-2021

Location: Kuala Lumpur, MY, 50088

Company: Lloyds Register

Role purpose:

The successful candidate would ensure continued success of LR Software Support products both in the local region and globally when required.  Excellent communication skills, both written and verbal are necessary, and good presentation skills are an advantage. Fluent speaking and writing Japanese language are a must.

The successful candidate will work as part of the LR Software Support team, liaising with clients to solve technical problems, assist with using LR Software products, and driving the progression of the software. An ability to work both unsupported and within a team and inspire others in alignment of behaviours to LR's vision is essential.  On occasion, the candidate might be required to travel to customer offices to conduct onsite technical support, demonstrations or training in the software and may also be required to travel out with the local region to do this. The successful candidate will work on a rota system with the rest of the support team.  The rota comprises of morning shifts or evening shifts which are allocated in advance.  

 

Key Responsibilities:

Problem identification and resolution

  • Answer technical questions and problems that customers submit about LR Software products
  • Using the tools at their disposal, ensure that common issues are identified early and resolved
  • Creation of new documentation and media to support the help desk and training

Support Helpdesk

  • Ensure support tickets are picked up and assigned in a timely manner
  • Ensure support tickets are answered appropriately
  • Moderate responses and provide content for the support website
  • Assist the Software Testing and Development teams, testing new modules, writing test cases, and following up on cases on behalf of clients

 

Technical Requirements:

In addition to demonstrating capability to deliver the activities within the role description above.

 

The candidate must have:

  • A degree in Engineering, Mechanical Engineering preferably, Physics, Mathematics, Computer Science, or another technical degree with suitable industry experience
  • Fluent Japanese language is necessary. Speaking and Writing

 

Preferred Experience:

  • Previous experience in a technical customer support role
  • Knowledge of programming and cloud technologies
  • Experience using SQL Server application, install, configure and maintain SQL Server Databases
  • Knowledge in migration and upgrade of database services
  • Experience in Reliability / Availability / Risk Management would be an advantage
  • English Language fluency, speaking and writing. Any other language would be an advantage

Diversity and Inclusion at Lloyd's Register:

 

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

 

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