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Network & Infrastructure Support Engineer

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Date: 22-Dec-2020

Location: Leamington Spa, GB

Company: Lloyds Register

Network & Infrastructure Support Engineer

 

About Nettitude

Nettitude, a Lloyd’s Register company, is an award winning provider of Cyber Security and Assurance, Incident Response and Technology services to organizations across the world. We are at a very exciting stage both in terms of our company but also in the Cyber Security marketplace. We are looking for the right people to join us as we embrace the challenges thrown up by the advancements within the IT industry and within the threats faced. Nettitude will be at the forefront of this arena and we want to seek the right people to join the team and make it happen. Find out more about Nettitude at https://www.nettitude.com/

 

The role
Due to continued expansion we are looking for an experienced Network & Infrastructure Support Engineer, experienced in Networks/Infrastructure tools and processes to become a member of our team.
 

Role responsibilities:

  • Act as the point of contact for incidents and support cases from Nettitude end users ranging from Network, Infrastructure, desktop and business services systems
  • Monitoring and maintaining Nettitude Infrastructure to agreed service levels.
  • Performing configuration, troubleshooting and administration of Network, Infrastructure, Virtualisation, M365 & desktop environments
  • Managing incidents and problems appropriately within agreed service levels
  • Participating in Network, Infrastructure, and desktop maintenance activity (patching/hotfix/upgrades)
  • Creating and performing authorised changes to the internal/M365 infrastructure environments
  • Performing root cause analysis on reoccurring incidents
  • Assisting engagements with projects to ensure design of technical solutions are in line with requirements of the business
  • Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
  • Ensuring technical documentation is completed and updated to professional standards
  • Contributing to the continuous improvement programmes of all technology platforms across the customer environments
  • Assisting with new customer on-boarding & service acceptance into operational support for all new implementations and enhancements/upgrades
  • Logging calls with third party vendors (such as Microsoft, VMware, or Cisco) and escalate when necessary
  • Will be required to participate in an on-call technical escalation process outside of UK business hours
  • Keep up-to-date with the latest security and technology developments
  • Generate reports for both technical and non-technical staff and stakeholders

 

Skills/Experience Required:
The following are strong recommendations and in most cases prerequisites of the role:

  • Strong knowledge and administration with Cisco, Palo Alto and Core Infrastructure technologies
  • In depth and demonstratable experience providing best in class support to enterprise level customers using ITIL frameworks
  • In depth understanding of Cisco systems (Firewalls, routers, switches)
  • In depth understanding and experience in the configuration, management and maintenance of network systems and infrastructure
  • Experience with Cloud based technologies (O365, Azure, Mimecast)
  • Experience in performing Network upgrades and maintenance activity
  • Demonstrate excellent analytical troubleshooting skills and ability
  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
  • Ability to work under pressure and to tight deadlines
  • Experience with Service & Support desk ticket handling within SLAs
  • Excellent communications skills with a positive and proactive attitude towards customer issues

 

Desirable:

  • Experience or an Interest with Security toolsets (vulnerability scanning, EDR, EPP)
  • Working knowledge and experience with administration of Switching & routing devices
  • Working knowledge of Server Operating systems
  • Experience or interest in IT Security or Certifications in the same

 

Apply?

Are you interested in this job? Apply now and upload your C.V. and cover letter to https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=32026&company=lloydsregiP

 

 

Nettitude Inc. is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, gender, national origin, age, disability, pregnancy, citizenship status, veteran status, marital status, sexual orientation, gender identity, genetic predisposition, gender information, or carrier status, or any other characteristic protected by applicable federal, state or local laws.


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