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Technical Specialist - Infrastructure

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Date: 26-Jan-2021

Location: Leamington Spa, GB

Company: Lloyds Register

Nettitude Vacancy: Technical Specialist - Infrastructure

About Nettitude

Nettitude, a Lloyd’s Register company, is an award winning provider of Cyber Security and Assurance, Incident Response and Technology services to organizations across the world. We are at a very exciting stage both in terms of our company but also in the Cyber Security marketplace. We are looking for the right people to join us as we embrace the challenges thrown up by the advancements within the IT industry and within the threats faced. Nettitude will be at the forefront of this arena and we want to seek the right people to join the team and make it happen. Find out more about Nettitude.

The role
Due to continued expansion we are looking for an experienced Technical Specialist, experienced in Infrastructure tools and processes to become a member of our team.
We are offering a 6-month role on an employee fixed term contract. 

Role responsibilities:

  • Act as the technical expert for driving projects forward from concept to delivery of Business Services Systems
  • Design, configure, and implement technical solutions to meet business needs.
  • Performing configuration, troubleshooting and administration of Server, Infrastructure, Virtualisation, M365 & desktop environments
  • Managing incidents and problems appropriately within agreed service levels
  • Participating in Infrastructure, and desktop maintenance activity (patching/hotfix/upgrades)
  • Creating and performing authorised changes to the internal/M365 infrastructure environments
  • Performing root cause analysis on reoccurring incidents
  • Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
  • Ensuring technical documentation is completed and updated to professional standards (including HLD’s, LLD’s, Test Plans, Admin guides/SOP’s)
  • Contributing to the continuous improvement programmes of all technology platforms across the customer environments
  • Assisting with new customer on-boarding & service acceptance into operational support for all new implementations and enhancements/upgrades
  • Logging calls with third party vendors (such as Microsoft, VMware, or Cisco) and escalate when necessary
  • Will be required to participate in an on-call technical escalation process outside of UK business hours
  • Keep up-to-date with the latest security and technology developments
  • Generate reports for both technical and non-technical staff and stakeholders

Skills/Experience Required:

The following are strong recommendations and in most cases prerequisites of the role:

  • Strong knowledge and administration with M365, Microsoft and Core Infrastructure technologies
  • In depth and demonstratable experience providing best in class support to enterprise level customers using ITIL frameworks
  • In depth understanding of Microsoft systems (Windows 10, Server 2012 - 2019 and Endpoint Manager)
  • In depth understanding and experience in the configuration, management and maintenance of server systems and infrastructure
  • Experience with Cloud based technologies (O365, Azure, Mimecast)
  • Experience in performing Infrastructure upgrades and maintenance activity
  • Demonstrate excellent analytical troubleshooting skills and ability
  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
  • Ability to work under pressure and to tight deadlines
  • Experience with Service & Support desk ticket handling within SLAs
  • Excellent communications skills with a positive and proactive attitude towards customer issues
  • Experience or an Interest with Security toolsets (vulnerability scanning, EDR, EPP)
  • Technical capacity to secure/lockdown infrastructure (M365, Server OS, Desktop OS)


Are you interested in this job? Apply now and upload your C.V. and cover letter

Nettitude Inc. is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, gender, national origin, age, disability, pregnancy, citizenship status, veteran status, marital status, sexual orientation, gender identity, genetic predisposition, gender information, or carrier status, or any other characteristic protected by applicable federal, state or local laws.


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