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Data Insight Analyst

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Date: 15-Sep-2021

Location: London, GB, EC3M 4BS

Company: Lloyds Register

Role Profile


LR has been helping customers to succeed for over 250 years.  Today, we are one of the world’s leading providers of professional services for engineering & technology, using data, world-class standards and human know-how to improve safety and increase performance of critical infrastructures for clients in more than 75 countries.  In a time of unprecedented change, there has never been more demand for smarter, cleaner, more efficient, secure and resilient energy, transport, infrastructure, water and food.  Our purpose has never been more relevant: working together for a safer world.   The Group Customer Data Analyst has a vital role to play in achieving our ambitions.  To meet – and anticipate - our clients’ needs better than competitors, we need deeply to understand them.  This role exists to bring the voice of the customer in to LR, delivering insights and understanding from data to stakeholders across the company, to drive client-focused decision-making and business growth.

 

Candidates from Southampton, Birmingham or Aberdeen locations will also be considered. Home working with travel into the office 1-2 days per week will also be considered.

 

Your duties will include

 

  • Generate insights from data to increase sales & marketing effectiveness. This may include segmentation, customer profiling, behavioural analysis, customer value analysis, market sizing, opportunity identification, demand modelling, portfolio, product & customer performance analytics, acquisition pipeline, churn and marketing campaign analysis
  • Create data dashboards, visualisations and reports to effectively communicate data insights to stakeholders
  • Extract and join data to create large datasets that can be mined and analysed for customer insight
  • Set up, maintain and clearly document automated data processes to ensure a pipeline of regularly refreshed data for analysis
  • Support the Data Analytics Lead in establishing & embedding best practises for data, analytics & insight across LR Group, acting as a key stakeholder for the IT team as they develop the technology roadmap for insight
  • Maintain and optimise integrity of data processes, and communicate actionable insights from data with accuracy and transparency
  • Support the Data Analytics Lead in developing the new customer analytics capability for LR to support data-driven decision making and business growth
  • Build strong working relationships with the sales and marketing teams in the business to identify opportunities for improving the quality of our data, feed in ideas and observations, using supporting data where applicable to influence
  • Prioritise incoming requests, linking commercial focus and delivery against business priorities

 

To be considered

 

 

  • Proven working experience as an insight or data analyst
  • Strong knowledge of and experience in database management and data wrangling
  • Extensive practical experience using statistical techniques to deliver actionable insights; building & implementing models to solve business problems; programming using SQL, R, Python or similar; data management & governance to minimise risk.  Desirable: knowledge and prior experience using machine learning, data mining and other statistical techniques in a data science role
  • The ability to analyse, model and interpret data clearly for a range of stakeholders
  • The ability to work methodically, logically and plan work to meet deadlines
  • Results driven, self-motivated and tenacious; able to work autonomously or as a collaborative team player
  • Strong commercial understanding
  • Enthusiastic and curious, passionate about insight
  • Degree or equivalent from a tertiary organisation recognised by Lloyd’s Register, preferably in a numerical field.  Masters or other advanced qualification in a quantitative discipline desirable but not essential
  • Experience of dashboard design/data visualisation (preferably in Power BI)
  • Relationship / stakeholder management skills, communication skills
  • Experience in collaboration across departments

 

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

 

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).    

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