Deployment Manager

Job ID: 38453
Location: London, UK
 

Deployment Manager

Lloyd’s Register

Location: London - UK

Candidates must provide work authorization for the respective country.

What we’re looking for 

A first point of contact who is responsible for the deployment of OneOcean and partner products to end users globally. These software deployments may be supporting a new business win or upgrading current customers to our latest software version.
You would support account retention through helping customers negotiate their first interaction with the product, also supporting adoption and advocacy through every customer touch point you have.
 

 What we offer you 

• Competitive Salary.
• A regular full-time position.
• Remote and flexible work schedules with an appreciation for work-life balance.
• Working in a global company with the ability to work with different cultures and diverse people.

• The opportunity to work for an organization that has a strong sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.

The role 

• The Deployment Manager is responsible for the success of all customer deployments within the assigned region, including trials, new customers, new vessels, new services, and software upgrades.
• You will be the point of contact between OneOcean and the end user (ship-based stakeholders) during deployments and upgrades.
• You will work with the Support and Software Teams in managing any technical issues that may arise during installation and escalating where necessary.
• Monitor the performance of key customer software, ensuring the deployed set up remains in optimal condition and act as a point of escalation for technical representatives of the customer.

What you bring 

• Project management.
• Tech literacy.
• Customer facing soft skills.
• Excellent listening, presentation, and written/verbal communication skills at all business levels.
• Strategic understanding.
• Customer focused urgency.
• Knowledge of the shipping / marine industry an asset.

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, we are a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world by promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration, and develop action-oriented solutions to make the world a safer place. 

Want to apply 

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups. 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing  

If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).