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Front of House and Information Advisor

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Date: 18-Nov-2021

Location: London, GB, EC3M 4BS

Company: Lloyds Register


Responsible for managing all enquiries for the Heritage & Education Centre whilst also providing administrative support for the HEC team. In addition, the role will be responsible for the general admin management and front of house responsibilities at HEC’s new public visitor centre.


The Front of House and Information Advisor opportunity is fixed term contract for 12 months


Key Responsibilities:

  • Manage general enquiries from the public, both digital and physical, for HEC – liaising with the relevant team member, adhering to GDPR policies, and ensuring accurate and expert information is provided.
  • Maintain the Centre’s historic enquiries spreadsheet, as well as supporting the Centre’s Digital leads with the functionality of HEC’s various enquiry forms.
  • Answering legal enquiries and redirecting requests as needed.
  • Responsible for front of house management, personally dealing with researchers and visitors, as well as stakeholders and clients of the Foundation and Lloyd’s Register Group.
  • Build and maintain various HEC contact networks, including contact details and correspondence for international universities, research partners and stakeholders within Pardot, Outlook and SharePoint.
  • Provide administrative support for the wider HEC team, including organising of meetings, knowledge capture workshops, events, presentations as well as purchase orders and invoicing. Will be supported by existing Foundation administrative team.
  • Assist HEC team with wider research projects, including providing content for the HEC website and other external platforms.
  • Support wider HEC team as needed.
  • Eliminate or minimise employee's exposure to risks by reviewing, regularly, the health and safety risk register, applying appropriate controls, communicating results of risk assessment and ensuring health and safety is considered in the planning and execution of all LR activities.
  • Manage your own and your team's compliance with health and safety rules, instructions, systems and legal requirements, ensuring employees are suitably trained and adequate resources are available to work safely.
  • Monitor and review health and safety performance, observe safety behaviours in the workplace, taking appropriate corrective and preventive action as necessary and suggesting and implementing improvement activities.


Technical / Professional Qualifications / Requirements:

  • The applicant must have a degree in Maritime History or History or related subject
  • Excellent research and writing skills with attention to detail and accuracy
  • Good personable communication skills and the ability to engage with members of the general public
  • Experience in planning and organising meetings, agendas and events
  • Awareness of GDPR protocols
  • Good administrative skills and task management
  • Experience in Office 365 programs – Word, Excel, PowerPoint, Outlook, SharePoint, Yammer
  • Flexible approach to adjust the role as the position develops



Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.


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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).    

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