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Head of Global Payroll

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Date: 16-Jan-2023

Location: London, GB, EC3M 4BS

Company: Lloyds Register


Role Overview:

The Head of Global Payroll role is responsible and accountable for managing all aspects of global payroll including driving Lloyds Register’s global payroll strategy, ensuring a strong internal control framework and statutory compliance.

You will be responsible for managing the relationship with TMF at a Group level, managing the contract with TMF and ensuring SLA’s/KPI’s are monitored, escalations managed, and continuous improvement initiatives are implemented in conjunction with TMF.

You are also the focal point for any stakeholder engagement including Change Projects and communications.


Key Responsibilities:

  1. Responsibility for developing and driving the global payroll strategy at Lloyds Register
  2. Full ownership of Lloyds Register’s multi-regional/global payrolls including oversight of oursourced vendor. Ensure the timely/accurate payroll operational activities, point of contact to the business/third party contacts
  3. Own the outsourcing relationship with vendor, including regular review of SLA and contracts and monitor performance management (KPI’s).
  4. Review performance of all payroll processes as part of the continuous process improvements. Recommend ongoing process improvements to improve the quality and cost of payroll services
  5. Liaise with Tax Advisors/Payroll vendors to ensure international compliance in home/host country taxation and social security
  6. Ensure strong man management of the teams directly managed, striving for the most effective use of LR resources to support global activity and address any hotspots
  7. Work with Global Payroll Analyst/Controller to ensure all Finance/HR reporting requirements are met
  8. Be on the escalation pathway for any employee queries
  9. Be the Payroll SME on any ongoing/future Change or Continuous Improvement programmes
  10. Manage any key payroll internal stakeholders communications

Professional Qualifications / Requirements:

  • Payroll Level 5 qualification or country equivalent
  • Strong technical payroll experience/knowledge. Global experience is an advantage
  • Experience using HCM Success Factors system an advantage
  • Excellent interpersonal, listening and oral communication skills
  • Strong managerial competencies
  • The ability to work to deadlines whilst maintaining accuracy and attention to detail
  • Handling multiple priorities effectively
  • Ability to work using own initiative
  • Strong problem-solving abilities, including understanding root cause analysis
  • Proven track record of successfully managing operations with focus on quality, driving change, and delivering effective service to customers
  • Experienced in identifying and mitigating operational risk through effective controls
  • Outstanding work ethic with a high degree of confidentiality
  • Has sound judgment, recognizes when action is required and proactively takes it while communicating to and managing stakeholders