Administrator -Customer Business Support (Marine Equipment & Components)

Job ID:38093
Location:Marseille : Les Docks : 10 Place  
Position Category:Administration/Business Support

Customer Business Support Administrator- Marine Equipment & Components

Marseille, Lyon, Dunkirk or Lille area- France (1 year fixed term contract)

Role Summary:

As part of this role, you will facilitate the delivery of a professional and responsive service to internal and external clients. As an Administrator you will be part of our Customer Business Support team, supporting French manufacturers regarding Marine Equipment and Components inquiries. 

Main Responsibilities:

• Support customer inquiries using ByD (SAP) and Outlook
• Coordinate Surveys of Marine Equipment and Components with Attending Surveyor(s) and Clients/Manufacturers.
• Create Sales Quotes in ByD/SAP to reflect the signed quotations.
• Update Workbook/Calendar as required
• Issue RFS (contracts) to clients/manufacturers, in accordance with attending Surveyor’s instructions.
• Update the sales orders with information from our filing Sharepoint platform.
• Liaise with Marine Equipment and Components and collaborate regarding Clients/Manufacturers' inquiries.
• Attend regular online meetings with Team Leader and the Team Leader for MEC Activities and contribute with input in area of expertise
• Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets.

• Build and maintain good client relationships through proactive communication and action to fulfil client expectations.

  Identify and refer potential client complaints and opportunities for new business.

• Responsible for the accuracy and completeness of client data in Marine & Offshore business systems.

• Liaise with and provide support to other team members, departments and offices, as may be required.

• Develop a good understanding of Marine & Offshore products, services, systems and processes on an on-going basis.

• Identify and suggest improvements to service delivery processes and procedures.

• Support other team members and new staff to transfer knowledge of Marine & Offshore products and processes.

• Actively contribute to team meetings and client service initiatives.

• Carry out any other task within the client service team, at the request of the line managers.

Key Health & Safety Responsibilities:

• Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
• Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.

Required Qualifications:

• A degree or equivalent from a tertiary organisation recognised by Lloyd's Register
• Exposure to SAP and in particular Business by Design would be considered an advantage.
• Previous experience in a customer service oriented role or experience of working in a business to business client service environment dealing with business clients.

• Using own initiative able to prioritise and work on multiple tasks to tight deadlines and high degree of accuracy. 

• Able to work as part of a team to contribute to achieving departmental/business objectives.

• Excellent command (written and oral) in English language using relevant professional terminology.
• Computer literacy in MS Office tools (Word, Excel, Outlook as minimum).

Preferred but not required:

Excellent command (written and oral) in French language using relevant professional terminology.

You are someone who:

• Is willing to participate and contribute in team activity and discussion, building rapport with colleagues
• Recommends logical solutions based on standard parameters, policies and procedures
• Communicates in a structured way and has ability to present ideas in simple way
• Has analytical skills, drive for results, solution focused thinking and is keen to take accountability and ownership for delivering customer needs.
• Can self-manage and prioritize tasks towards achieving goals
• Demonstrates initiative and proactiveness, is open to feedback and has flexibility adjusting your approach when necessary.
• Has good planning and process management skills (scopes the length and difficulty of tasks; sets objectives and goals; breaks down work into process steps)
• Has perseverance in the face of obstacles
• Displays a team spirit, particularly in a multicultural environment and ability to work both independently and as part of a team with colleagues in person and around the world.
• Is customer focused and driven to achieve excellent customer service.

What we offer
We offer you an exciting working environment with intellectual challenges, responsibility and high-level client interaction. An attractive remuneration package will be negotiated with the right candidate.
You will be working in a friendly work environment which is highly productive, collaborative and innovative -- where your voice is heard.

About Lloyd's Register
The Lloyd's Register Group (LR) is an independent risk management organisation that helps to improve our clients' quality, safety, environmental and business performance throughout the world. This is mirrored in our mission statement "working together for a safer world".

LR is a global engineering, technical and business services organisation and a maritime classification society, wholly owned by the Lloyd's Register Foundation, a UK charity dedicated to research and education in science and engineering for the benefit of the community at large.
Our expertise and activities cover Marine & offshore Classification and Marine Performance Services.

Interested?

Are you interested in this job? Apply now via the ‘apply’ button and upload your C.V. and cover letter.

If you have any questions regarding this vacancy, you can contact Kalliopi Christopoulou (Corporate Recruiter – South Europe / kalliopi.christopoulou@lr.org).

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

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