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Administrative Reviewer

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Date: 30-Mar-2021

Location: Mumbai, MH, IN

Company: Lloyds Register

Job ID:32727
Location:Mumbai : India Management Office (LR_L000156) 
Position Category:Administration/Business Support
Position Type:Employee Regular


Business Assurance & Inspection Services


Our Business Assurance business is a recognized, world-leading professional assurance services organization. We specialize in management systems compliance & expert advice across a broad spectrum of standards, schemes & business improvement services to include customized training & assurance. In Inspection Services, we certify safety critical industrial equipment according to recognized codes, standards & regulations. We also partner with companies to provide tailored high-quality inspection services throughout their manufacturing supply chains, making sure equipment is built safely & to their requirements.


Role purpose: 


  • To provide admin review and competence review support against defined procedures with some discretion over priorities of workload.  Undertakes a range of admin review and competence review/support activities and resolves queries for internal/external clients.
  • Conduct admin reviews of client organization files, after each visit requiring a certification decision; client files would contain information such as: commercial agreement, assessment report, certificate.
  • Review and ensure adequacy of the code application pack and complete first step of competence review process and to schedule and allocate the pack to Competence Reviewer for the code authorization.


Key Responsibilities:


  • Priorities, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets
  • Sharing expertise and knowledge within the team, to accelerate the work process and provide better quality output which will strengthen the bond among team members.
  • Adhering to the budget allotted per scheme, performing KPI’s in accordance with the internal procedures, cost structure and requirement of the contract
  • To support in initiatives taken for the betterment of the team and easy flow of process
  • Inform visit LA and/or respective office on any Admin review findings requesting prompt resolution where required appropriate escalation matrix to be followed
  • Meet business targets related to admin review process to enhance the short/ long term success of GCC operations through technical knowledge and focus on achieving results
  • Provide a first level of response to all enquires and complaints, forwarding to other subject experts where applicable, to ensure a positive customer experience
  • Review and prioritize the tasks daily, Ensure the task are scheduled and allocated as appropriate considering turnaround time and KPI are adhered
  • Following time management, irrespective of the workload and being diligent in performing tasks.
  • Each Admin reviewer to review pending Admin review tasks on a daily basis
  • Complete admin reviews of client files within 3 working days from the visit report upload date,
  • Admin reviews conducted meet applicable scheme and accreditation requirements
  • complete designated number of admin reviews per working day, for assigned jobs; when required, discuss with other admin reviewers and pick up files for admin reviews with a goal to ensure that set KPIs are achieved.
  • Upload admin review findings, as appropriate,
  • Update raw data collation spreadsheet with visit details and admin review findings and other necessary details.
  • Initiate monthly client satisfaction surveys, identify exclusions with Operations, and analyse the returns.
  • Generic mailbox is managed effectively by ensuring that all request from stakeholders are prioritized and responded within set deadline
  • Build and maintain good relationships through proactive communication within GCC team and our internal stake holders
  • Show proactive approach in being part of GCC new projects


As a BOS RDH administrator:


  • Assess competence consistently and objectively against defined criteria.
  • Confirm appropriate supporting evidence/ records for the codes are maintained
  • Process applications in a timely manner.
  • Forward all new applications and revalidations to competence reviewers, within three working days of receipt.
  • Process new starter forms for SFTC codes.
  • Process code withdrawals in SFTC.
  • Maintain the BOS Resource Data Hub (RDH) in line with SFTC (there is no automated interface between the two systems).
  • Review of new code application in SFTC for consistency and accuracy.
  • Providing the CR team with SFTC Metrices based on the decided score card on certain intervals.
  • Ensure that appropriate records are retained within the SFTC.
  • Support the maintenance of the competency requirements within the SFTC.


  • Deal with queries and build relationships with internal/external clients, as appropriate,
  • To coach other team members, as appropriate, to achieve effective knowledge transfer and application,
  • Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints.
  • Carry out any other tasks within the client service team, at the request of the line managers


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