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Administrative Reviewer

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Date: 01-Aug-2019

Location: Mumbai, IN

Company: Lloyds Register

Job ID:29321
Location:Mumbai : India Management Office (LR_L000156)
Position Category:Administration/Business Support
Department:IN720019 : MUM-MGMT SYS TECHNICAL CENTRE (IN720019)
Position Type:Employee Regular
 

 

Role Purpose:

 

To provide administration support against defined procedures with some discretion over priorities of workload. Undertakes a range of administrative activities and resolves queries for internal/external clients, In particular conduct administrative reviews of client organization files, after each visit requiring a certification decision; client files would contain information such as: commercial agreement, assessment report, certificate. Produce reports of administrative review work carried out.

 

Key Responsibilities:

 

  • Prioritize, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets
  • Build and maintain good client relationships through proactive communication and action to fulfil client expectations
  • Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement
  • Responsible for the accuracy and completeness of client data in LRQA business systems
  • Review pending Admin review tasks daily.
  • Inform visit LA and/or respective office on any Admin review findings requesting prompt resolution - raising appropriate office action/assessor feedback as necessary
  • Upload Admin/Technical review checklist into BOS
  • Update raw data collation spreadsheet with visit details and Admin review findings
  • Data filing/entry in accordance with defined procedures
  • Liaise with and provide support to other team members, departments and offices, as may be required
  • Develop a good knowledge and understanding of LRQA products, services, systems and processes on an on-going basis
  • Identify and suggest improvements to service delivery processes and procedures
  • Mentor other team members and new staff to transfer knowledge of LRQA’s products and processes
  • Actively contribute to team meetings and client service initiatives
  • Carry out any other tasks within the client service team, at the request of the line managers.

 

Technical / Professional Qualifications / Requirements:

 

  • Graduate in any discipline
  • Should have at least 1-3 years of relevant work experience in an Admin or Support or Client care role 
  • Desirable to have some prior work experience as an Administrative reviewer preferably Food scheme with a recognised certification body, not mandatory
  • Having a general understanding of International management system standards such as - ISO 9001, ISO 14001, OHSAS 18001, ISO/TS 16949 and AS 9100, will be preferable
  • Possess strong communication skills in the English language (oral and written), along with excellent report writing and presentation skills
  • Be computer literate - Have a good working knowledge of MS Word, Excel and PowerPoint
  • Have an ability to manage time well, be analytic/evaluative and have an excellent attention to detail
  • Drive to perform and continuously improve one’s knowledge and skills
  • Have a polite and approachable manner
  • Using own initiative able to prioritise and work on multiple tasks and complex issues whilst adhering to tight deadlines
  • High degree of accuracy
  • Able to work as part of a team to contribute to achieving departmental/business objectives

 

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