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Central SDS Officer

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Date: 09-Sep-2021

Location: Mumbai, MH, IN, 400059

Company: Lloyds Register

Job ID:33409
Location:Mumbai : India Management Office 
Position Category:Customer Service
Position Type:Employee Fixed Term

We have recently announced that Business Assurance and Inspection Services + Nettitude will be leaving the LR Group and will become a standalone business (LRQA) under the ownership of Goldman Sachs Asset Management.  It’s an exciting time to join our business as we have ambitious growth plans.  We are looking for talented people to join our business to help build on our strengths and transform our business to be the best partner for our customers.



Role purpose:

To support the delivery of a professional and responsive service to internal and external clients.


Key Responsibilities:

  • Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets.
  • Build and maintain good client relationships through proactive communication and action to fulfil client expectations.
  • Identify and refer potential client complaints and opportunities for new business.
  • Responsible for the accuracy and completeness of client data in Marine & Offshore business systems.
  • Liaise with and provide support to other team members, departments and offices, as may be required.
  • Develop a good understanding of Marine & Offshore products, services, systems and processes on an on-going basis.
  • Identify and suggest improvements to service delivery processes and procedures.
  • Support other team members and new staff to transfer knowledge of Marine & Offshore products and processes.
  • Actively contribute to team meetings and client service initiatives.
  • Carry out any other task within the client service team, at the request of the line managers.


Technical / Professional Qualifications / Requirements:

  • Bachelor degree from reputable university.
  • Experience of working in a business to business client service environment, preferably dealing with business clients.
  • Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language.
  • Polite and approachable manner.
  • Using own initiative able to prioritise and work on multiple tasks to tight deadlines.
  • High degree of accuracy.
  • Able to work as part of a team to contribute to achieving departmental/business objectives.
  • Computer literate in MS Office.



Diversity and Inclusion at Lloyd's Register:


Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.


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