Customer Service Advisor - Renewal Centre

Job ID:32381
Location:Mumbai : India Management Office (LR_L000156) 
Position Category:Customer Service
Position Type:Employee Regular

Business Assurance & Inspection Services:-

Our Business Assurance business is a recognized, world-leading professional assurance services organization. We specialize in management systems compliance & expert advice across a broad spectrum of standards, schemes & business improvement services to include customized training & assurance. In Inspection Services, we certify safety critical industrial equipment according to recognized codes, standards & regulations. We also partner with companies to provide tailored high-quality inspection services throughout their manufacturing supply chains, making sure equipment is built safely & to their requirements.

Role purpose:-

To provide high level administrative support against defined procedures, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. May include delegation and monitoring of other’s work.

Key Responsibilities:

• Ensure renewal contracts are prepared and shared with clients for approval following focus visit.
• Engage in negotiations where applicable.  Should be able to cross sell products and additional days. 
• Ensure documentation in line with LR procedures is maintained at all times.
• Deal with complex queries and build relationships with internal/external clients, as appropriate, including resolution of service problems.
• Review & analyse data to provide management information/statistics, including the identification and reporting of process failures, to support the overall delivery of processes.
• Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints.
• Identify and suggest improvements to administration processes and procedures. Assist Co-ordinator/ managers with the implementation of new administrative processes and procedures within the team.
• To coach other team members, as appropriate, to achieve effective knowledge transfer and application.
• Ensures documentation/data/information and tasks relevant to the individual are planned, evaluated and processed in accordance with local business requirements and agreed deadlines.

Technical / Professional Qualifications / Requirements:

• Good knowledge of Microsoft packages; Excel, Word & Outlook (as a minimum).
• Minimum of 5 years’ experience from a Sales and Customer Service orientated background.
• Excellent interpersonal and team working skills. Good command over English is a must.
• SAP knowledge in particular Business by Design; advantageous.

Copyright © Lloyd's Register 2020. All rights reserved. Terms of use. Privacy policy.

The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities)