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Customer Service Advisor - Renewal Centre

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Date: 03-Apr-2021

Location: Mumbai, IN

Company: Lloyds Register

Job ID:32381
Location:Mumbai : India Management Office (LR_L000156) 
Position Category:Customer Service
Position Type:Employee Regular

 

 

Business Assurance & Inspection Services:-

 

Our Business Assurance business is a recognized, world-leading professional assurance services organization. We specialize in management systems compliance & expert advice across a broad spectrum of standards, schemes & business improvement services to include customized training & assurance. In Inspection Services, we certify safety critical industrial equipment according to recognized codes, standards & regulations. We also partner with companies to provide tailored high-quality inspection services throughout their manufacturing supply chains, making sure equipment is built safely & to their requirements.

 

Role purpose:-

 

To provide high level administrative support against defined procedures, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. May include delegation and monitoring of other’s work.

 

Key Responsibilities:

 

  • Ensure renewal contracts are prepared and shared with clients for approval following focus visit.
  • Engage in negotiations where applicable.  Should be able to cross sell products and additional days. 
  • Ensure documentation in line with LR procedures is maintained at all times.
  • Deal with complex queries and build relationships with internal/external clients, as appropriate, including resolution of service problems.
  • Review & analyse data to provide management information/statistics, including the identification and reporting of process failures, to support the overall delivery of processes.
  • Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints.
  • Identify and suggest improvements to administration processes and procedures. Assist Co-ordinator/ managers with the implementation of new administrative processes and procedures within the team.
  • To coach other team members, as appropriate, to achieve effective knowledge transfer and application.
  • Ensures documentation/data/information and tasks relevant to the individual are planned, evaluated and processed in accordance with local business requirements and agreed deadlines.

 

Technical / Professional Qualifications / Requirements:

 

  • Good knowledge of Microsoft packages; Excel, Word & Outlook (as a minimum).
  • Minimum of 5 years’ experience from a Sales and Customer Service orientated background.
  • Excellent interpersonal and team working skills. Good command over English is a must.
  • SAP knowledge in particular Business by Design; advantageous.

 

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