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HR SSC Advisor

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Date: 14-Apr-2021

Location: Mumbai, IN

Company: Lloyds Register

Job ID:32811
Location:Mumbai : India Management Office (LR_L000156) 
Position Category:Administration/Business Support
Position Type:Employee Regular


Role Purpose:


HR Shared Service Centre Advisors are the first point of contact for incoming HR queries that could not be resolved via self-service. They will handle all queries through a case management tool, responding to the majority of routine requests for information and advice and referring more complex cases to a HR Operations in country or to relevant specialist in COE. They also provide transactional / administration support along with reporting capability to enable the wider HR Services.


Key Responsibilities:


  • Serve as first point-of-contact for HR queries from line managers and colleagues - providing accurate and timely information, advice and interpretation of country and area level HR policies, processes and issues.
  • Where required, conduct research to find answers to questions, in liaison with HR COEs and in-country HR teams to resolve HR queries and where necessary other teams throughout LR.
  • Escalate complex queries which require either detailed local knowledge/presence or on-going support, which relate to HR Specialisms (ie Resourcing, L&D, Rewards, Global Mobility) refer to the HR Operations in country, COE or HR SSC Lead for support.
  • Perform transactional / administrative services in support of HR processes and customers to agreed standards for example, on-boarding of new staff, leaver administration, employee data and document management, HR system management, etc…
  • Provide dashboards, logs and reports containing data and analytics to Country HR, COE and HRBPs for further analysis.
  • Contribute to continuous improvements to HR systems, process and policies.
  • Keep case management system up to date with all actions and ensure cases are closed out in a timely manner.
  • Act as a 'Subject Matter Expert' taking the lead for a specific process / geography / business stream
  • Handle shared service centre related issues for SAMEA region, primary geographic area as agreed.
  • Maintain excellent customer service delivery. Manage own workload and priorities tasks to ensure SLAs are achieved.


Technical / Professional Qualifications / Requirements:


  • Experience of working in HR SSC.
  • Degree in Human Resource Management with a minimum of 2 years of work experience.
  • Excellent written and oral communication skills.
  • Ability to manage high workloads & conflicting priorities. Planning and organising daily activity to achieve desired results
  • Attention to detail and high work standards in support of accurate and successful delivery.
  • Ability to use appropriate judgment in involving the next level (escalation) or other resources in decision making or processing.
  • Able to work collaboratively as a team, providing support and guidance to team members
  • Able to operate effectively & proactively in a “client-oriented” service environment.


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