Planning Advisor

Job ID:32084
Location:Mumbai : India Management Office (LR_L000156) 
Position Category:Customer Service
Position Type:Employee Regular

Role purpose:

To support the delivery of a professional and responsive service to internal and external clients.

Key Responsibilities:

• Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets.
• Build and maintain good client relationships through proactive communication and action to fulfil client expectations.
• Identify and refer potential client complaints and opportunities for new business.
• Responsible for the accuracy and completeness of client data in LRQA business systems.
• Liaise with and provide support to other team members, departments and offices, as may be required.
• Develop a good understanding of LRQA products, services, systems and processes on an on-going basis.
• Identify and suggest improvements to service delivery processes and procedures.
• Support other team members and new staff to transfer knowledge of LRQA’s products and processes.
• Actively contribute to team meetings and client service initiatives.
• Carry out any other task within the client service team, at the request of the line managers.

Technical / Professional Qualifications / Requirements:

• Experience of working in a business to business client service environment, preferably dealing with business clients.
• Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language.
• Polite and approachable manner.
• Using own initiative able to prioritise and work on multiple tasks to tight deadlines
• High degree of accuracy.
• Able to work as part of a team to contribute to achieving departmental/business objectives.
• Computer literate in MS Office.

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