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Planning Advisor

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Date: 13-Feb-2021

Location: Mumbai, IN

Company: Lloyds Register

Job ID:32084
Location:Mumbai : India Management Office (LR_L000156) 
Position Category:Customer Service
Position Type:Employee Regular

 

Role purpose:

 

To support the delivery of a professional and responsive service to internal and external clients.

 

Key Responsibilities:

 

  • Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets.
  • Build and maintain good client relationships through proactive communication and action to fulfil client expectations.
  • Identify and refer potential client complaints and opportunities for new business.
  • Responsible for the accuracy and completeness of client data in LRQA business systems.
  • Liaise with and provide support to other team members, departments and offices, as may be required.
  • Develop a good understanding of LRQA products, services, systems and processes on an on-going basis.
  • Identify and suggest improvements to service delivery processes and procedures.
  • Support other team members and new staff to transfer knowledge of LRQA’s products and processes.
  • Actively contribute to team meetings and client service initiatives.
  • Carry out any other task within the client service team, at the request of the line managers.

 

Technical / Professional Qualifications / Requirements:

 

  • Experience of working in a business to business client service environment, preferably dealing with business clients.
  • Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language.
  • Polite and approachable manner.
  • Using own initiative able to prioritise and work on multiple tasks to tight deadlines
  • High degree of accuracy.
  • Able to work as part of a team to contribute to achieving departmental/business objectives.
  • Computer literate in MS Office.

 

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