Service Delivery Support
Apply now »Date: 28-Nov-2019
Location: Mumbai, IN
Company: Lloyds Register
Job ID:30052
Location:Mumbai : India Management Office (LR_L000156)
Position Category:Client Management
Department:IN720002 : MUM-LRQA OVERHEAD (IN720002)
Position Type:Employee Regular
Role purpose:
To provide high level administrative support against defined procedures, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. May include delegation and monitoring of other’s work.
Key Responsibilities:
- Ensure renewal contracts are prepared and shared with clients for approval following focus visit.
- Engage in negotiations where applicable. Should be able to cross sell products and additional days.
- Ensure documentation in line with LR procedures is maintained at all times.
- Deal with complex queries and build relationships with internal/external clients, as appropriate, including resolution of service problems.
- Review & analyse data to provide management information/statistics, including the identification and reporting of process failures, to support the overall delivery of processes.
- Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints.
- Identify and suggest improvements to administration processes and procedures. Assist Co-ordinator/ managers with the implementation of new administrative processes and procedures within the team.
- To coach other team members, as appropriate, to achieve effective knowledge transfer and application.
- Ensures documentation/data/information and tasks relevant to the individual are planned, evaluated and processed in accordance with local business requirements and agreed deadlines.
Technical / Professional Qualifications / Requirements:
- Good knowledge of Microsoft packages; Excel, Word & Outlook (as a minimum).
- Minimum of 5 years of experience from a Sales and Customer Service orientated background.
- Excellent interpersonal and team working skills. Good command over English is a must.
- SAP knowledge in particular Business by Design; advantageous.
Copyright © Lloyd's Register 2019. All rights reserved. Terms of use. Privacy policy.
The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities)
Job Segment:
ERP, SAP, Technology